ComplaintsforMarkville Toyota

• Initial Complaint

  08/11/2023

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  Hi my order number **** Hi I only received 2 items on my order 2 items I received were ***** and ***** I would like refund for the missing items and I would to be refunded for the shipping Charges . * **** ** ********* ******

  Business response

  08/11/2023

  Hello,

  this parts were all shipped in the box we had packed these parts.

  why would we just send the small packet in the box you can see in the pictures.

  all the parts were in the box and was sealed and sent out.

  the customer is just looking to get a refund.

  Customer response

  08/11/2023

  
  Complaint: ********
  
  I am rejecting this response because:
  
  I’m not looking for a refund at all . I’m asking why was only 2 items shipped from Toyota Canada . I would like my refund or  I have to file a credit dispute and  file a complaint with head office 
  Sincerely,
  
  ***** ****

  Customer response

  17/11/2023

  
  Complaint: ********
  
  I am rejecting this response because:

  again I previously mentioned I only got 2 items when opening my package and you guys needs to file a carrier claim . **** ******** ********* ****** * **** ** ********* * *****
  Sincerely,
  
  ***** ****

  Business response

  22/11/2023

  Unfortunately we have proved that the parts were shipped. Customer has called Toyota Canada and they have confirmed as well that we received the parts from Toyota Warehouse and that we show that the part is no longer in our inventory thus the parts were shipped as they are scan coded. We are in the process of asking ****** **** for an investigation on their part as something could have occurred in transit. We feel that we have done our due diligence and see no error on our part. *** ******** ******** ** ** ********** ** ********** We run a reputable dealership as you barely get any complaints from our location and take offence to any accusations. If we have anything further to report we will with Toyota Canada directly and the customer with an incident report from ****** ****. 

  Regards,

   

• Initial Complaint

  24/04/2023

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  I made a contact with Toyota Markville on September 9, 2022 to purchase a car Toyota RAV4, XLE, 2023 with a condition salesperson Emanuel Y. whose reg. No is ******* and the manager Ethan Y.  great. No *******. I paid 1000 dollars as an advance for the purchase of total price 41770.45 dollars. The sales person Emanuel Y. told me that the delivery would take place within 6 months but after paying the advance I found out that contract paper we signed was printed one year time. After 6 months period I have been trying to the sales person in person and by phone and email to find out any delivery date but failed to get any clue when the car would be delivered. I gathered information from my friends and relatives and other dealers that 7 months is good enough. In this circumstances, I would like to draw attention to the Toyota authority to deliver my car as soon as possible. In this context, I would like to inform you that I’m a senior person (68) and my wife doesn’t drive and we don’t have any car in the house( our 2 adult children live outside Canada) we need it very badly.

  Business response

  17/05/2023

  Hello,

  We are so sorry to hear that it has come this far as to notify your office. We have discussed the current economic situations with our customer and contrary to what he has been told, it isn't very easy to get vehicles still to date and the 6 month time frame is the minimum waiting times as many orders take closer to one year or longer to fill. However, our customer was offered a vehicle that was arriving in March and the customer declined the vehicle because he was out of the country for two months and wouldn't have the need for the vehicle until after his business was concluded and returning at the end of March. His vehicle was subsequently given to another customer. The customer is very particular on the colour and trim level and only wants what he has ordered. We have been requesting a replacement vehicle from Toyota but we have not received that trim level and colour and hence why he has not been called for his replacement vehicle. These are not normal times and Toyota isn't able to build all what we request but rather what they are able to build and hand off to its dealers and the customer is aware of this. The only option is to wait (we have prioritized his order) or be flexible to different colours or trim levels. There is no further actions we are able to take to expedite his order for arrival. He is more than welcome to speak with Ethan Y. (Sales Manager) to get further options.

  Regards,

  Jack V.

  Customer response

  17/05/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  * * * ******* *****

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