ComplaintsforBella Polycarbonate & Aluminium Shading System
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Complaint Details
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Initial Complaint
07/11/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
On March 23, 2021, we entered into a contract with Bella Aluminium to install Pergola at the back of our house with 5 years warranty. On May 6, 2021 pergola was installed by Bella Aluminium. In April 2022 we noticed spaces in between the wall of the house and where the pergola connects to the house. We contacted Ali E. the owner of Bella Aluminium to get this problem fix. After a lot of going back and forth, it was finally fixed on May 21, 2022. On September 3, 2022, the same problem reappeared and we reached out to Ali E. about the problem via text message with pictures of the problem. After a lot of going back and forth with no results. We sent him a final notice on October 24, 2022, to resolve our complaint by November 4, 2022. On October 24, 2022, at 4:17 pm we received a text from Ali E. advising warranty is 1 year. I texted back Ali E. with a copy of an Email from the company stating 5 years warranty. We expect this company to repair the space in the pergola roof permanently. Please and thank you.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.