ComplaintsforMercedes-Benz Canada Inc
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Complaint Details
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Initial Complaint
04/01/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
Our sons 2016 Mercedes C300 leaked fuel all over the road and luckily never caught fire . We had it towed to a garage that has done service on our vehicles in the past . They said it was the fuel rail and fuel injectors and there was a recall . They printed the recall form for us . The recall was issued because the concern of the car igniting . We brought it to Mercedes in Barrie and they said they have no recall for this in Canada . This is very alarming that the exact same car in the USA is a recall but not in Canada . ** *** ***** **** **** ******* ** ******** ******* ******* . We in Canada should have the same protections they do in the USA . I would like to have this issue resolved in Canada before someone gets seriously injured or killed . Thanks for your time Sincerely **** ******Business response
09/01/2024
We reviewed the repair with the service manager at Mercedes-Benz Barrie, Ms. ********** *******. She advised us after diagnosing the vehicle, they determined the concern to be with the fuel lines under the vehicle leading to the high pressure pump. The concern was not due to the fuel rail or fuel injectors as indicated by the client's independent service provider. The dealership as well as Mercedes-Benz Canada verified and their are no outstanding recalls on the client's vehicle. Recalls are VIN (vehicle identification number) specific as well as country specific. The vehicle has been repaired as the client approved the replacement of 2 fuel lines.Customer response
10/01/2024
Complaint: ********
I am rejecting this response because:
Sincerely,
**** ******
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Contact Information
Customer Complaints Summary
16 total complaints in the last 3 years.
5 complaints closed in the last 12 months.