Business ProfileforRoutes Car Rental

Reserved a mid-sized car from Routes in Chicago. They didn't hold the vehicle. Gave me a **** instead. Rough ride bad for my back. Agent rushed me through the rental agreement and I didn't get any time to read it before signing. He then required a $500 security deposit on my credit card. At pickup the agent had me chose between instate unlimited miles or multistate limit of 200 miles a day in response to a sign posted on the wall about crossing the IL state line. Choose in state not knowing the sites of interest at my destination. That was a mistake. However, when I arrived at Hamilton, IL I decided to cross the bridge to Keokuk, IA to see two sites across the Mississippi for 2 hours and 40 miles of driving. Got an email with a GPS tag that I crossed a state line without written permission. Fined a daily crossing fee for every day of the trip not just for the day I went into IA even when the car was sitting unused while back in Chicago under the hotel for the last two days of the trip. The state line crossing fees were $186 which was added and more that the original 5 day rental fee of $168. Emailed the Routes customer service afterwards. They didn't address all my concerns about the rental just told me the crossing fee is stated in the Routes website. Total driving for my trip < 600 miles. I will rent from a different car rental company from now on. I received a notice from Routes today 10-31-24 for my road toll fees which I fully expected to pay while in IL. But ******, should you pay the road tolls as you go because Routes charged me a $50 administrative fee for $10 in toll charges while driving in IL. That high of a fee is excessive. * **** ******** ******* **** ******** ** *** ** *** ** *** ****** * *** **** ***** *** ** ****** ** *** * **** **** *********** ********* ***** ******* ** ***** ******** *** ** **** *** * ******** ********