43 Customer Reviews
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Review from Judy V
1 star14/11/2024
I bought a pair of ***** pants (female size 8 tall) in green. They were fabulous. Ordered the same pair in navy blue (same size) and they were huge! Since their sizing chart is not applicable to their pant sizing, there does not seem to be much use in using the sizing chart. I wanted to order a size 6 and a size 4 since I am not able to establish which size would fit best. Terrible customer service. I phoned the customer service phone number and no one has called back. ******** *** ** *** * ******** *** ****** ** **********
American Tall Response
25/11/2024
We're very sorry for your experience with us! We can see that our customer experience team has reached out and helped provide a resolution to your concerns. Unfortunately, we don't have a phone line as we're a small team and there aren't enough people to answer calls. However, our AI Assistant is helpful for commonly asked questions, and is ready to pass you off to a live agent (within working hours) or create an email ticket if prompted. If you have any further questions or concerns please let our team know!Review from Bernadette J
1 star09/10/2024
There is no phone number to contact. I have a question their bot could not answer. I will never ever order from this company again because of their lack of customer service.American Tall Response
17/10/2024
We're sorry that you had difficulty getting into contact with us. Someone from our customer experience team has reached out through email to help resolve your questions and concerns. Additionally, we would like to note that we don't have a phoneline. We're a small team and there aren't enough people to answer calls, and we apologize for any trouble this may cause. As for our AI Assistant, it is useful for commonly asked questions, but is ready to pass you off to a live agent (with working hours) or create a ticket if prompted.Review from Rose D
1 star13/08/2024
The men's clothes don't hold up in the paint. My son is 6'9", and I thought I had finally found a solution for him with this company, but it was not the solution. The clothes rip very quickly, from the hoodie to the white t-shirt that was delivered stained; I have basically nothing this boy can wear from this selection of clothing I bought him in February. Then I sent them an email with a picture of the pants, and they expected me to hold on to them, as they took up space in my home of never-ending clothing, until their quote-unquote "case was complete". Their clothing is a joke and I do not recommend not one piece of it to anyone.American Tall Response
27/08/2024
We're sorry for your experience with us! We're happy to see that on August 16th our team was able to contact you and outline that we were unable to identify the item, however, a resolution has been provided. We recommend holding onto any item until we have completed our investigation, as we may need further information. Please reach out to our team if you have any further questions.Review from PATRICE H
1 star11/05/2024
This was my first time ordering from American Tall. The ordering and delivery went fine, but I needed to return one of my items, *** **** ****** **** * ******** **** ******* ** * ****. I returned my item on 4/06/2024; it is now 5/11/2024 and I still have not received my refund. I can't speak to anyone or get any real answers or updates because they don't have customer service representatives that you can talk to, and the customer service chat bot is limited to canned responses. ** ******* ** *** ***** ******** **** **** ********American Tall Response
21/05/2024
We are so sorry about this and appreciate you bringing this issue to us! Upon investigating the matter, your package seems to be stuck at customs and is not yet delivered to us. Therefore, we were unable to process the return. Your return has now been processed and the issue will be escalate to the carrier on priority. Additionally, we can see that you did reach out through our AI Assistant but weren’t able to create a ticket. Our chatbot is designed to help customers with frequently asked questions but we encourage them to request for an agent support on the chat if they are unable to get the required solution.Review from Don W
1 star28/02/2024
We have ordered several times over the past few years! Product was always very good. Customer service seemed to be a priority! I placed an ordered a few days ago and paid extra for expedited delivery. Was given a delivery date of Thursday 29 Feb! A shipping label was created quickly, then the package sat for a few days. Long and short of it, I received an update this morning and the package is now arriving March 1st. We will be out of town and was hoping for the items ordered! I wrote an email to the Company this morning and was lucky enough to have Henry respond, with a polite, well priority shipping takes 5-7 Business days???? Then why did I pay extra Henry and why was I given a delivery date sooner then that? Just disappointed by the lack of customer care. Our American Tall ordering days are done! If you don't mind waiting or being given false delivery dates after paying additional fees, order away. We're done!American Tall Response
28/03/2024
We’re so sorry for your experience and any confusion our checkout page may have caused. Any date provided at checkout is an estimate of when the package could arrive, not a guaranteed date of arrival. If an order is needed quickly, we recommend checking out with our "express shipping" option as it has the fastest of 3-5 business days. All our shipping timeframes can be found on our Shipping and Handling page. We're happy to see the package arrived on the 5th business day of the shipping timeframe, please let us know if you have any further questions!Review from Jasmine G
1 star23/02/2024
I ordered from this company in early December 2023 they took 4 weeks to process my order, even after I asked for an update via email 6 times, Once they finally replied to me they informed me the items I ordered were out of stock as annoyed as I was I asked for a refund since I waited a month to even hear anything about my order, even after I emailed them 6 times for an update on my order status. They refused to issue me a refund and offered me store credit for my $300 order that did not even leave the warehouse. I was looking for clothes for tall women since I’m over 6 ft but I will never order from this company again.American Tall Response
28/03/2024
We're so sorry for your experience! Sadly, packages may be lost on the way to the carrier's facility during the holiday season, but our team is always willing to help! We can see that you were in contact with one of our support agents regarding this issue and they were able to provide different solutions, however, a chargeback was filed before we could proceed with the resolution. We recommend working with our team so that we can have a chance to help resolve the situation. Our team processed your refund request on Jan 13th. If you still have any questions, please let us know.Review from Scott B
5 stars15/02/2024
I have been an American Tall Customer for about 2 years. I am 6'5" and genuinely appreciate a company that make clothers for tall guys. Frequently "big and tall" just means tall and fat. These clothes fit well with a range of fit options for some styles. Good quality construction and beautiful materials. The clothing quality and value keep me coming back consistently.American Tall Response
26/02/2024
Thanks for your support, we appreciate your feedback!Review from Cindy C
5 stars13/02/2024
I’ve been a customer of American Tall for a few years now. The quality of their clothing is fantastic! I can tell you first hand that American Tall stands by their products. In the one instance I had an issue (with sizing) it was resolved quickly and professionally.American Tall Response
27/02/2024
Thank you for your support!Review from Wendy C
5 stars13/02/2024
Excellent products and customer service. Purchases were easy to make, accuracy of expected items was 100%, and returns (for exchange) were simple also. Very good company with very good products and an absolute ******* for tall people!American Tall Response
26/02/2024
Thank you for your support, we love having you as part of our AT community!Review from Elizabeth (Betty) S
2 stars29/01/2024
I do not like talking to an automated machine……..I ordered 2 tops Jan. 5th for $94.93……sent them back and got a refund of $17.34 on Jan. 21.. I would like to know what happened to my refund. VERY DISAPPOINTED IN YOUR SERVICE, along with many others. ***** ******American Tall Response
26/02/2024
We're sorry to hear about your experience! We have designed our AI assistant to be able to answer frequently asked questions. However, our AI assistant is ready to redirect customers to our support team via live chat or email as soon as they request. We recommend customers enter all items that are being returned under the same request to avoid any delays during the refunding process. We've reviewed your return and the refund was processed for both items on February 2nd. If there's anything more we can help you with, please let us know.
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