ComplaintsforGrech Outdoors Inc
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Complaint Details
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Initial Complaint
29/04/2022
- Complaint Type:
- Product Issues
- Status:
- Unresolved
I bought a gun from ******** ****. The manufacturer of the gun is Grech Outdoors. Shortly after I bought the gun I had to return it to them because a part was seized. I returned it to them in December of 2020. I have attempted to get updates from them about the status of repair however they insist on telling me that nothing was done because of Covid. I would like a hand to resolve this issue by either getting back my purchase price or simply returning my gun plus shipping costs I spent to send for repairs. If this is not in agreement than I will accept a new replacement.Business response
29/04/2022
we are not the manufactureCustomer response
06/05/2022
(The consumer indicated he/she DID NOT accept the response from the business.)
Hello, sorry for the mistake. I do realize you are not manufacturer, however this doesn't dispute the fact that you have in your possession a gun that was returned to you for repair a year and a half ago. I have inquired about the status of repair, but I didnt get a straight answer as to when it would be repaired or when I would receive it back. It was sent to you in Dec. 2020. Please send back the gun to me unrepaired if you are not intending on fixing it. I paid over 600 plus 65 dollars to send it. I know that you received because had signed for it on your end. I would expect for my inconvenience that u return to me free shipping.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.