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Complaint Details
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Initial Complaint
20/01/2023
- Complaint Type:
- Product Issues
- Status:
- Resolved
Jan 07th I made a $500 deposit against the total cost of putting additional insulation in our attic. Jan 09th I notified RPM Home Services I wished to cancel the work order, requesting full refund of the deposit. Jan 09th ******** ****** confirmed cancellation of the work order & that he had passed my request along to his Reg Director for refund processing. Jan 13th no refund so I emailed ****** requesting refund by close of biz Jan 19th, Jan 13th ****** replied that refund had been issued but it could take 5 biz days to be received. Jan 18th I emailed to report refund yet to be received. Jan 18th ****** *****, *** ******** ************** called 9:17 AM to confirm he had submitted the refund request to his Ont Accounts Payable Dept and would ring me back within the hour. No such call received. Jan 20th Yet to receive the refund when checking my on-line ********** statement.
Business response
21/01/2023
Hello ******. I have sent you an email directly as well but as mentioned I will respond here as well so *** is aware. We have processed your refund and as mentioned we are sorry for the delay. A receipt was emailed to the address you provided our team. It was not intentional, it was an oversight and error from our team which we are sincerely sorry for. We wish you all the best and thank you for understanding. Take care and all the best.
Sincerely,The RPM Team
Customer response
23/01/2023
****** ******** *******
I have reviewed the response made by the business in reference to complaint ID 18867396, and find that this resolution is satisfactory to me. RPM contacted me via email Saturday Jan 21st providing me with a snapshot of their request to ** to refund me. *** reports refund has been applied to my **********.I wish to thank *** for their quick action to resolve my dispute. Most impressive.
Sincerely,
****** ********
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.