ComplaintsforCarlson Sports RV Center

• Initial Complaint

  16/08/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Original complaint was that the hose connecting the fresh water tank to the pump in my "brand new camper trailer" popped off due to the hose being to short and improperly clamped which resulted in water damage to the floor and water pump damage. I had asked Carlson Sports to repair the hose and to check the pump and floors, subfloor and insulation for water damage. The same day I dropped the trailer off, they had called me back saying the hose was fixed and everything was checked and fine (which I have paper documentation of from Carlson sports). I brought the trailer back home which is 1.5 hours away, and tested everything. The water pump leaks now and there is a big yellow stain on the floor by the entrance which leaves me to believe water trickled down and pooled there. I have since tested the pump and it continues to produce a leak sometimes small sometimes very large to the point it flows out from underneath the bed frame and across the floor and underneath the fridge area. Our carbon monoxide detector which is located in the same area as the water pump also went off recently in which we just opened windows and vents and turned the propane off. I have asked Carlson Sports for a refund and for me to return the trailer as I am very unhappy with the issues we have had, especially for a brand new trailer that we used for two camping trips. I have more pictures, videos, and emails with Carlson Sports all regarding this matter.

  Business response

  22/08/2023

  Unfortunately not every unit is perfect from the manufacturer.  In spite of our best efforts, sometimes we aren't perfect either and for that I truly apologize.  Nothing would make us happier than to make the necessary repairs under the factory warranty.  We truly appreciate your business and look forward to resolving these issues.

  Customer response

  30/08/2023

   
  ****** ******** *******
  
  I have reviewed the response made by the business in reference to complaint ID 20477901, and find that this resolution is satisfactory to me. I will contact Carlson Sports to book a service appointment to have the necessary repairs made to honor the warranty. 
  
  Sincerely,
  ****** ****
  

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