ComplaintsforGatestone & Co Inc

• Initial Complaint

  29/04/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I receive a birthday present that was delivered by ******* ******* - Then two thing happened. 1) I received an invoice from ******* ******* Canada Corporation saying I owed $378.67 from their collection department. The letterhead had the official *** ** logo. When I called *** ** they had no record of this. 2)Then I got a notice and have been getting constant phone calls from Gatestone Collection Agency out of Montreal. I do not want them to file a bad credit report - but I DO NOT OWE THEM ANY MONEY - help

  Business response

  01/05/2024

  We thank you for contacting Gatestone and for sharing your experience. The Compliance Department offers this response.
  
  ACCOUNT ASSIGNMENT: An account cited under the name “**** ********.” (with last work date December 18, 2023) was assigned to Gatestone on March 11, 2024 by ***** for collection.  At the time of assignment, the account balance was $378.67, it remains as such; and at the date of this response.
  
  AGENCY RESPONSE: Fulfilling the Ontario debt collection law/CDSSA: Gatestone has ceased collection (on May 1, 2024) to provide validation information.  A copy of the ***** invoice (dated December 18, 2023) is attached for your review.  The bill itemizes the ***** ****** ******** for this ***** collection item (totaling $378.67). Trust this is the information (or explanation) you are looking for.
  
  If you have any further questions, please contact Gatestone directly (at telephone # 1-800-414-4352).
  
  Sincerely,
  Gatestone & Co Inc.

• Initial Complaint

  27/03/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  This organization calls my personal cell phone multiple times a day looking for someone who has the same first name but different last name as me. I have advised they have the wrong number, yet, they continue to call. I have asked them to cease calling. Still, calls anywhere from 6 am - 10 pm at night. Extremely irritating. Anymore calls, I will seek legal action.

  Business response

  28/03/2024

  Thank you for contacting Gatestone via the BBB portal and for sharing your experience of/about call inconvenience while we were acquiring location information about a consumer. 

  INVESTIGATION RESULT: From a reasonable investigation carried out: please be advised that having identified you/your phone number as wrong party/contact (WPC); your phone number ending-**** has been removed from our client's assigned account and placed on the Agency's do-not-call/DNC list; henceforth you will receive no further calls or contact from Gatestone - regarding this consumer/account.
  

  APOLOGY/ACTION TAKEN: We apologize for this call/contact inconvenience; and inform that steps have already been taken to not call you (or use your phone number) again or in the future regarding a client’s assigned account. Trust this is the information you are looking for.

  IF you need further (or additional) information, please contact Gatestone directly.

  Sincerely,
  Gatestone & Co. Inc.

• Initial Complaint

  25/01/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  January 2024 Gatestone Inc is seeking payment from me for Student Loans. On ODSP. Currently in the process of reviewing my loan forgiveness application. Agent advised me I’m *****- I this is impossible and they will continue to call me daily. They have called me daily. They weren’t supposed to garnish or take payment money from me. Which they did.

  Business response

  26/01/2024

  Thank you for contacting Gatestone and sharing your alleged customer service experience.  We take your complaint seriously and have forward your correspondence to the ******** for their review, direction and resolution.  Our Compliance Department provides the following response:

  VALIDATION-1: The ******** confirms no garnishment/lien ($0.00), or no payment withdrawal ($0.00) has been applied to your provincial student loan default account. Therefore, your allegation is invalid.

  VALIDATION-2: A student loan account cited under your name has been assigned to Gatestone (on May 31, 2023) by ******** for collection.  At that time, the outstanding balance was $19,053.37; the current balance is $19,784.60; and as at the date of this response (January 26, 2024).  The debtor/******** is advised that this ******** 030 student loan account accrues interest monthly and funds are due and payable in full, pursuant to the ******** statement of account/SOA attached.

  VALIDATION-3: Upon receipt of your dispute, with allegation of unlawful garnishment (or payment withdrawal), the Agency has statused this ******** student loan default account to "Cease and Desist" collection, at this time, to provide pertinent information to the verified debtor/********. 

  VALIDATION-4: With an implied request to "cease further contact" via telephone number ending-**** (after the Agency/Agent heard "Wrong Number" on a connected call made on January 22, 2024), the Agency has placed the phone number on Gatestone do-not-call/DNC list.  Henceforth, you will receive no further calls from the Agent regarding this ******** student loan default account.

  VALIDATION-5: Having had 6-six telephone call/conversations with the verified debtor/******** on their confirmed telephone number ending-****: the debtor is advised to provide within 12-weeks to Gatestone/the *** a copy of the ******** current remittance slip, or the ******** approved disability benefit letter, and a lien removal request.  Failure to provide these ************* documents with a lien removal request will trigger *** to resume collection efforts after the 12-weeks have expired.  The ******** has been notified and that is in accordance with the ******** Procedure.

  RESOLUTION: Gatestone/The CPA confirms that we have provided pertinent validation information to the ******** customer.  We trust that this pertinent piece of information will inform your decision.  We therefore consider this complaint resolved amicably in the best interest of all impacted or affected.

  Finally, if you have any further questions, please contact Gatestone directly.

  Sincerely,

  Gatestone & Co. Inc.

• Initial Complaint

  16/01/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  ***** says I did not pay them to deliver a parcel. That is crazy. I paid it in St Catharines upfront otherwise nothing would have been delivered. Now they have a company out of Utah called Gladstone trying to take legal action for the money. I called Gladstone and got no answer. I had also already spoken to ***** and filed a complaint. Someone was suppose to call me to resolve this. It is ridiculous.

  Business response

  17/01/2024

  Thank you for contacting Gatestone and sharing your concerns with us.  We take your complaint seriously.  We have forwarded your correspondence to *****-Canada for their review, direction and resolution.  Subsequently, a reasonable investigation results as follows. 

  ACCOUNT ASSIGNMENT: An account cited under the name "********* *******" was assigned to Gatestone on January 4, 2024, by *****-CAN for collection.  At that time, the account balance was $83.85; it remains as such, and as at the date of this response.  Be informed that this ***** Bill (reference # ************* dated October 27, 2023, for ground services) remains active with Gatestone.  Nevertheless, we have ceased collection to provide this validation.  We advised you keep current with your service provider/*****.

  Finally, if you have any further questions, please contact Gatestone, directly.  
  
  Sincerely,
  Gatestone & Co. Inc.

  Customer response

  18/01/2024

  
  Complaint: ********
  
  I am rejecting this response because:

  It is not possible to send a parcel without pre payment. As I pre paid, what is the issue? I asked ***** to contact me about this after I lodged a complaint with them. They did not. Where is ***** on this matter? Do they not have someone working for them? This is ridiculous. 
  
  Sincerely,
  
  ******** *******

  Business response

  29/01/2024

  Thank you for contacting Gatestone and informing us about your experience.  Your complaint is taken seriously.  We have forwarded your duplicative complaint to our Client/*****-Canada for their review and resolution.  

  VALIDATION: We reiterate that we have conducted a reasonable investigation into this matter complained of.  The Agency has already provided (on January 17, 2024) validation of the ***** bill assigned to Gatestone for collection.  This ***** account (Reference # ******, Invoice # ************* dated October 27, 2023) has been assigned to Gatestone on January 4, 2024, with an outstanding balance of $83.85; it remains as such; and as at the date of this response.

  COLLECTION: Upon receipt of your dispute, we have ceased collection to provide you validation of debt/VOD.  The Agency has provided the ***** Bill as proof of debt.  We advised that you keep current with your service provider/*****.

  COURTESY: We have re-attached the ***** Bill; therefore, asking that you to contact ***** directly, should you need further/additional validation.  Trust this is the information you are looking for to inform your decision.

  Sincerely,
  

  Gatestone & Co. Inc.

  Customer response

  03/02/2024

  
  Complaint: ********
  
  I am rejecting this response because:

  I do not know what you are saying. Is ***** ever going to contact me like I asked them to? They have not to date. I sent a letter to a Scarborough address. No response. This is ridiculous. I paid for the service in advance. Please tell someone from ***** to contact me asap. Do not tell me to do so.because I have. 
  
  Sincerely,
  
  ******** *******

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