Customer ReviewsforSpark Paws

The first time I ordered from Spark Paws, I mistakenly ordered the wrong size. It was a hoodie for my greyhound. When I emailed them to do an exchange, it was a seamless process. My email was responded to right away. The customer service was awesome. So I got my new size and it’s perfect. The quality is top notch. So I ordered a second hoodie with a matching one for myself. And I just got them the other day. * *** ****** **** **** ******* ** ***** **** ****** *** ***** ****** ***** ** ****** *** ******** *** I was pleasantly surprised. It’s mid-weight, not too oversized, and very soft. *** ******* ** **** ** * ********* ** *** *** ***. So I’m VERY happy with my purchases. The only thing I didn’t like, was the fact that I had to wait longer to get it because it comes from China. But the quality and style of my items makes up for that.

Hi *** ****, Thank you so much for your detailed and thoughtful review! We're thrilled to hear you and your greyhound love the hoodies, and we're especially glad the exchange process was seamless for you. We understand that shipping times can be frustrating, but we truly appreciate your patience. It’s fantastic to hear the quality exceeded your expectations — it means a lot to us! Thank you for being a loyal customer, and we hope to serve you again in the future. Warm regards, Spark Paws Team

I had bought from this brand in the past, and it's always been a hassle with returns/exchanges. Last time, I ordered two hoodies for my two cats in size S and they were too small, so I exchanged for M. M was perfect. Now, I tried buying them 2 pajamas and ordered size M, since previously, that was their perfect size. Well, M would not fit by far and I asked for an exchange. I sent the 2 M back to them to exchange for L. They emailed me back saying they found a few hairs on one of the PJs (only after trying on my cat ONCE, label in tact etc) and tried charging me $7 for it as if they couldn't resell this item after brushing off the few hairs. Then they wanted me to pay $7 for a return label in order to send my replacement sizes, despite advertising free exchanges. With each email, new "rules" and "terms/conditions" kept comping up that aren't readily visible when just shopping. I finally gave up and told them to cancel it all and process a return instead. TERRIBLE customer service.

Hi *********, Thank you for reaching out and sharing your recent experience with us. I apologize for the inconvenience and frustration you've encountered with your order and return process. Your feedback is invaluable to us, and I want to assure you that we take your concerns seriously. I'm truly sorry to hear about the difficulties you've faced with the sizing and exchange process. It's our goal to provide a seamless and enjoyable shopping experience for all our customers, and it's disheartening to learn that we fell short of meeting your expectations this time. Regarding the issues you encountered with the return of the pajamas and the unexpected charges for the hairs found on one of the items, I understand how frustrating this must have been for you. Our intention is never to inconvenience our customers or complicate the return process. Upon reviewing your previous orders, we noted that on November 10, 2023, you placed an order with reference ***********, and on November 11th, you requested an exchange for three items for a bigger size, which is complimentary as per our policy for the first exchange. However, during the processing of your exchange, there was an error in refunding the entire order instead of just the three items. Although we requested the return of the refunded amount, we did not receive any response from you, and the remaining balance was not returned. Now, with your fifth order, you mentioned that the pajamas did not fit and requested an exchange for a larger size. As this is your second exchange, it is no longer free. We offered you the option to return the item with you covering the shipping cost, or we could generate a shipping label for you, with the cost to be covered upon processing your exchange item. You opted for a prepaid label, which we provided. However, our policy dictates that returns are only accepted for items in good condition and unworn. Upon inspection, one of the pajamas had hairs on it, prompting a discussion about a $7 shipping fee. Despite this, we understand your frustration and have issued a refund for the returned pajamas without charging the shipping fee. We are committed to improving our customer service and refining our return and exchange process based on your feedback. Once again, I apologize for any inconvenience you've experienced, and I thank you for bringing this matter to our attention. We value your patronage and hope to have the opportunity to restore your trust in the future.

Very low quality clothes, sizes run very small. poor return policy. Takes forever to receive their products. They do not care about their customers. ** *** *** **** *********

Hi *****, ? ?We're sorry to hear that you're dissatisfied with your purchase. At Spark Paws, we aim to deliver high-quality products, and we apologize for any inconvenience you've experienced. ? We understand your desire to return the item, and our customer service team is here to assist you. Please follow the instructions provided by our team to facilitate the return process. ? ?If you encounter any issues or have additional concerns, please communicate them with our customer service team, and they will do their best to address your needs promptly. ? ?We appreciate your feedback and the opportunity to resolve this matter for you. Thank you for bringing it to our attention.

I purchased a leash and collar set for my dog 9 months ago and last night the leash clip completely broke. I reached out to customer service and was told they only have a 6 month warranty and they classify this as regular wear and tear. Offered me a 10% discount on a new purchase. For the amount of money I spent one would think they would stand behind their product better, not sure how a metal clasp breaking is regular wear and tear. * **** *** * ***** **** *** ****** ***** *** ***** *** **** ***** *** ** ***** **** *** Wont be purchasing from them again...

Hi *******, ? ?Thank you for your review. ? ?We sincerely apologize for the defect with the leash you received. At Spark Paws, we strive to provide our customers with the highest quality products, and it is disheartening to learn that we fell short of your expectations in this instance. ? Our customer support team is already in contact with you via email to initiate the process of resolving this matter. We appreciate your patience and cooperation, and we look forward to doing whatever we can to make things right. ? ?Please don't hesitate to get in touch in the meantime, with any questions or concerns. ? ?Have a great day!

Here I ordered a hoodie for my pitbull on 12/13/2023 thinking the company was in the United States but to find out they ship from China. I ended up ordering a hoodie off ****** from Spark paws and received before Christmas. The one shipped from China arrived in the state I live in on 12/22/2023 and still haven't received it yet if I knew the shipped from China would of never ordered it will never do business with this company again. ** * ***** **** **** ***** * ******

Hi ****, ? ?Thank you for your feedback. ? ?We understand your concern about shipping from China. Our clothing is crafted in Guangzhou, China, with top-notch craftspeople ensuring outstanding quality. We carefully choose partners who align with our values on product quality, safety, and fair wages. Each Spark Paws product undergoes a meticulous selection and prototyping process to ensure perfection in material and sizing for you and your dog. ? ?To ensure transparency, we have detailed information about our products and manufacturing on our FAQ page. You can find more details by visiting this link: https****************************** ? We understand your preference for American-made products, and we respect that choice. However, we hope you'll find the quality and craftsmanship of our items to be to your satisfaction. If not, just reach out to our customer service at *******@*********.com and we will be happy to provide options that work for you. ? If you have any further questions or need assistance with anything else, please don't hesitate to ask! ? ?Have a great day!"

Ordered a dog jacket 2xl size based on their online guide for measurements and added a little. This was for a medium sized dog. Received a jacket that would maybe fit a small or small-medium sized dog. Obviously was mis-labeled. Upon asking for a refund I was promptly told that was not going to happen. I could ship it back at my cost which was 40-50% of the cost or get a gift card to then buy what will probably be more faulty product. When asked for an exchange in sized they told me it was sold out. Basically now I'm out $60+ and won't order from them or any other company that won't stand behind defective product. Warning the product is made in China.

Hi ****, Thank you for reaching out to us regarding your recent purchase of the 3XL size jacket. We appreciate your feedback and concern about the sizing. Upon reviewing your order, we noticed that you opted for the 3XL size jacket. We want to ensure that you have the best fit possible and would like to remind you that we have a comprehensive size guide available on our website to assist you before making any purchase. Our size guide provides detailed instructions on how to measure the chest and neck, or alternatively, you can find the size using the weight by breed. We understand that sometimes sizing can be tricky, which is why we're happy to offer a free exchange if the size is not suitable for you. Additionally, we see that you've opted to receive a store credit. Thank you for your feedback.

Sure they offer a one time exchange but what they dont tell you is the have no stock onthe size you now need. Waited 4 months and gave up. ***** *******

**** ** *** ***** ******* ** *** **** I RECEIVED MY PACKAGE NO INVOICE IN IT I HAVE TO JUMP THROUGH HOPES JUST TO RETURN A PRODUCT IF THERE IS HAIR ON THE PRODUCT YOU WONT GET YOU'RE MONEY BACK PEOPLE THAT HAVE DOGS YOU WILL HAVE HAIR ON YOUR HANDS SO YOU MIGHT SEE ONE OR TWO HAIRS THE SIZING CHART IS ALL WRONG AND YOUR PRODUCT COMES FROM CHINA NOT THE US AND IN CHINA THEY MAKE THE CLOTHES SMALLER THEN THE CHART THIS SHUOLD OF FIT MY DOGS BUT THEY DON'T EVEN STRECH LONG ENOUGH TO FIT DOGS THE LARGE AND EXTRA LARGE WILL ONLY FIT A SMALL DOG THEN YOU GET MONEY DEDUCTED FOR RESTOCKING AND YOU HAVE TO PAY SHIPPING COSTS TWICE ****** ***** ***** **** **** ******* **** THEY ARE DOING PEOPLE WRONG AND THE PEOPLE THEY HAVE WORKING DON'T UNDERSTAND ENGLISH.

Hi *****,

Thank you for your feedback.

We understand your concern about shipping from China.

Our clothing is crafted in Guangzhou, China, with top-notch craftspeople ensuring outstanding quality. We carefully choose partners who align with our values on product quality, safety, and fair wages. Each Spark Paws product undergoes a meticulous selection and prototyping process to ensure perfection in material and sizing for you and your dog.

To ensure transparency, we have detailed information about our products and manufacturing on our FAQ page. You can find more details by visiting this link: ****************

We understand your preference for American-made products, and we respect that choice. However, we hope you'll find the quality and craftsmanship of our items to be to your satisfaction. If not, just reach out to our customer ******* at *******@*********.com and we will be happy to provide options that work for you.

If you have any further questions or need assistance with anything else, please don't hesitate to ask!

Have a great day!

The people you have working for you clearly don't understand English when I asked for a return label it took me 2 hours to make them understand. They kept wanting to do an exchange ok it was free to exchange it but then I'm going to have to wait another 3 weeks to or more do to the holidays now . And that would put it passed the 30 day refund I told them not unless they had it in the us but there was nothing in stock in the us so I instead said I just want.to be refunded and return the product it should not taken2 hours to do this plus no phone number to call either it would of made it faster then do all this texting online so too my I a disappointed customer. I better get my money back I have all the tracking information that it was left with an individual.

***** ***** The entire business is set around making its money off the shipping and fake "damage" they find on items.

Hi *****, I'm truly sorry to hear about the frustration and inconvenience you've experienced with your recent order. I understand your concerns and we apologize for any confusion or inconvenience caused by the back-and-forth discussions regarding fees and the issue with the alleged stain on the item you received. We value your business and take your concerns seriously. Please allow us the opportunity to make this right. To clarify, when we receive your returned package at our warehouse, your returned package will go through an inspection process to make sure that they are in good condition. Our inspection team has completed their assessment and they have noted the presence of a white stain on the burgundy hoodie. Please understand that our decisions are based on the feedback provided by our inspection team when they receive the package. We rely on their expertise when they have gone through this inspection process. Although a previous representative informed you about a potential restocking fee, we have decided to waive it based on your request. Additionally, we've proceeded to arrange the exchange for the items in the size you need without any additional fees. As of our latest update, your exchange items are already in transit and have reached a sorting facility in CARTERET, NJ. *************************8*********881667 From there, the package will be forwarded to **** for the final leg of delivery. You should expect to receive your exchange items next week at the latest. We hope this resolves the issue with the correct sizing. However, we understand your preference for a refund, and we are more than willing to accommodate your request. I would be happy to issue a refund for the Teddy Sherpa Dog Jacket - Grey - Large and the Essential Dog Hoodie - Burgundy - Large. As a token of appreciation for your understanding and patience during this process, we would like to offer these two items, which are currently on their way to you, as a gift for your beloved furbaby. Please accept them with our sincerest apologies. We hope your furbaby enjoys these cozy and stylish additions to their wardrobe and were hoping that the Large size fits this time. We sincerely appreciate your business and want to ensure that you are completely satisfied with your experience. If you have any further questions or require assistance, please do not hesitate to contact us. Have a lovely day!

They say shipping is generally 12 days but when I talked to a rep they said because of shipping from China, it takes about 3 weeks. The harness I purchased had straps that were stiff, heavy. I put it on my dog & it looked very uncomfortable so I requested to return it. Not only do u need to pay return shipping, they charged me $8 because they said it had an odor. He had it on for a practice walk around the house so that was a ridiculous statement. I would never order from this company again regardless of your “apologetic” replies. Apologies without actions are useless. Also, the customer service phone number is a crock as it won’t go through. If u are going to take orders in this country, you need a number that isn’t in China. This is not a good company to deal with!

Hi ********,

We hope this email finds you well, and we want to express our sincerest apologies for the experience you've had with our company. We're truly sorry that we have not met your expectations, and I appreciate you taking the time to provide us with your feedback.

We understand the frustration with the shipping times. At SparkPaws, we understand the importance of transparent communication, and we want to clarify that our shipping timelines are clearly stated on our website. We strive to ensure that our customers have all the necessary information to make informed decisions when making a purchase.

Typically, for shipments to the United States, our standard shipping time is estimated to be 12 business days. However, please keep in mind that this is an approximate timeframe, and actual delivery times may vary depending on factors such as order volume, shipping method chosen, and potential delays with our shipping carriers.

Regarding the harness you purchased, we're genuinely sorry that it didn't meet your expectations. Your feedback about the stiff and heavy straps is valuable, and we'll certainly take it into consideration when evaluating our product offerings. We aim to provide products that are both comfortable and practical for pets and their owners.

We also regret the inconvenience you faced regarding the return process. The charge for the odor is a standard procedure that we have in place to ensure the safety and hygiene of returned items which was also stated in our website. We understand the concern about this charge, and we will review our policy to ensure it's fair and reasonable.

Your comment about our customer service phone number is duly noted, and we will explore options to improve accessibility for our valued customers. Your feedback is essential in helping us enhance our service.

Once again, we apologize for any inconvenience you've experienced, and we thank you for bringing these issues to our attention. Your feedback helps us grow and make necessary improvements to provide a better shopping experience.