Customer ReviewsforRogers Communications

Subject: Unfair Charge and ********** Sales Tactics ** **** ** *** ******** * ** ******* ** **** * ****** ********* ******* Fido regarding an unfair charge and poor customer service experience. First, I was charged $4.25 plus tax for mistakenly dialling 411 instead of 311 (**** ** ******* ********* *** ** ** ********. This was an accidental error, not intentional, and I requested the charge be waived. Despite explaining the situation, my request was denied, and I was left feeling unsupported. In addition, during the customer service chat, I was kept on hold for over an hour while repeatedly being offered additional products and services, even though I had already explained my issue. It felt like I was being pressured to purchase more rather than receiving assistance for my original concern. As a loyal customer, I am disappointed in how this situation was handled. I request that Fido: Refund the $4.25 plus tax charge for the accidental dial. Review their sales tactics and ensure that customer service representatives focus on resolving issues instead of upselling during support interactions. Implement more accessible and understanding policies for individuals with disabilities, **** ** ********* to prevent this from happening to others. * ***** ********** *** ***** ********** ** ********* **** ****** *** *********** **** ** ******* ***** ******** ******* ********** ***** *** *** **** ********* ** **** ****** * **** ******* ** **** ******** *** *********** ********** **

They have * **** ***** *** enabled by a lousy User interface on the TV remote for Rogers high Speed five product. If you accidentally select a channel that has a subscription associated with it they will charge you for watching it, even if you correct the channel and don't watch it. If you complain to Rogers and try to have the charge removed, they will not remove it , saying you selected it (the best you can get is a credit to watch more shows that you don't want to watch). They are very good at using computers to detect charges, but not so good at using computers to verify that you did not even watch the show you are being charged for. ** ****** **** **** **** * *** ****** * * *** **** *** *** I always waste at least half an hour talking to these people - last time was 45 minutes - I think they stall on purpose, to hope you hang up and leave the issue (charges) in place.

****** ******** **** *** *********** ** *********** ******** ********** They get you to sign in to a long term contract assuring you the rate is locked in for 2 years and then a month later they send you a notice that they are raising the rate? * ******* **** ****** ******** **** **** * *** **** *** *** ***** *** **** ***** ********* There reasoning is for an increase to the equipment rental cost? Same equipment, old equipment i might add, no change of equipment but they raised the rate by a huge amount. The plan i agreed to was for 2 cable boxes, my service package and internet for two years! All good right? See you in two years, ha. Month or two later they raise my rate, so much for contract??? Says tight in my contract 2 x cable boxes = $0. Not so anymore, now charging me for the second box as they say it only includes one box?? They should not be ******* allowed to break the contract, but the small print is how they are getting consumers. This should be stopped, ******** ******** ******* ****** ** ***** ************* *** ***** ** *******

Ordered a ***** Gateway 3.2 for internet, 4 hrs on the phone with Rogers trying to get a password. Rogers can't do it and advised me to call *****. I have never dealt with ***** in my life and apparently Rogers opens an account in your name for internet with ***** and now I have to deal with them for technical support. 1st question from ***** is "what is your account number? and I have no idea. I'm sending their equipment back tomorrow. What a complete waste of time dealing with Rogers. ***** **** **** **** *******

Rogers promotes a financing plan for a new Phone (***** * 128gb $1,441.44) at $20 over 24 months, so as a consumer I believe I am getting the phone for $480+tax and I would own the phone outright after. ***** on the market However what Rogers hides is the that you are charged $53.63 to finance the phone over 24 months, and on your bill are given a promtional credit for the difference, which allows Rogers to tax you at the full price, which works out to 32% of your promoted monthy finance costs. In theory Rogers can over price a product and offer an "incredible" financing discount, and make up for much of the difference in taxing you on the full price. For reference the same phone can be bought at $1080 off ****** right now.

Shaw was so much better before being taken over by Rogers. I have been a loyal customer for Shaw for 4 years. Then Rogers came along. Waited for my contract to expire than jacked up the price. Wouldn't even match a better offer from ***** but sadly, the ***** isn't available in my building. Yet. As soon as it is, I am dropping Rogers **** * *** ** ***** **** ****** **** ***** *** **** ****** ** ******** Rogers doesn't care, clearly. ** ******* *** **** *** ******

******* ****** ********* I have 3 accounts with them, between personal and the business, been a customer for about 30 years, yet they won't even budge to accommodate! My 12 year old received a text message from a schoolmate, to which he replied, and they have a conversation back and forth over several days....no reason to worry. Then we get our bill, and there is an extra $45 in charges for International Texting. Apparently his friend was using some app to spoof his number, so the number my son was texting was a US based one, not the local number he believed he was texting, and Rogers billed us $0.45 per msg, for nearly a 100 texts. No warning, no notice, just us looking into the details when we get an oversized phone bill this month. Called up Rogers, and they said there is nothing they can do. ********* ********** * ******* **** **** *** ******* ******* *** ****** doesn't have to ability apply a credit to an account of a very long term and loyal customer? Clearly they aren't in the "Customer Service" business......guess I'll be shopping all my business elsewhere.

I have never been treated so poorly by any company in my life. I called and agent to resolve an issue with my bill. They agent and his supervisor were ************* and patronizing. I sought more assistance by contacting the companies higher ups. I received a call from the "office of the president" of fido. She tried to accuse me of being "sensitive" and basically called me ******** because I don't comb over my bill with a fine tooth comb. I liked to hope that a ************ ****** company would have the decency not to charge for services that were not requested but I was wrong. They are refusing to credit me for over $180 worth of charges. I will never use fido again *** **** **** ****** * * ** *** ** *** *****

********** ******** ******* ****** **** ****** ** **** ********* Internet is incredibly slow every bill cycle that we're behind on, and excuses that make no sense as they assume I don't know the difference between a hardware issue with their equipment provided to me at my expense, Communicated this via chat, now expecting a manager to give me a non-answer on a call, a text "Solving the issue" and when I asked for a transcript they said they were "Ending the chat so that I can confirm where the transcript will be emailed to". This needs to absolutely be dealt with. This has happened multiple times, and they will make some discount ******* solution, but IT STILL HAPPENS.

Renewed home TV on the premise my bills would be a certain amount, customer service agent *** *********** *** told me the price was fixed for 2 years, 3 months into my contract they increase the price of the rental tv boxes. ****** ** *** ***** ******** getting their reps to *** about pricing to get you to keep going.