ComplaintsforDICE FM Canada Ltd

• Initial Complaint

  11/07/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Hello! First of all thank you for providing an opportunity to share information and hopefully see some justice towards big fat businesses. In May 2023 my friends and I purchased tickets for an open air concert in Toronto, mainly to see Bonobo, one of the headliners. We're fans so seeing he's performing in our home town didn't leave us choice but to of course go! The show took place on June 3rd 2023. We bought ALL Time Entry tickets, as he was supposed to start his DJ set at 9 PM EST, and we were not interested in other performances from the event. We came to the event at precisely 8:45, hoping to pass the security check before 9 PM to enjoy Bonobo, but Security told us that they closed the entrance at 8 PM and the staff that scans the QR code on e-tickets left, and they will NOT let us in. There were around 100 other people that came to see, specifically Bonobo, with the same problem. There were multiple security guards in bright yellow/green uniforms, who said that they were not authorized to let us in, they didn't have phones to call the event organizers, and they called the Toronto police instead, who were watching us peacefully standing at the gates with the hope that the situation would be resolved. We could not get to the concert with ALL Time Entry tickets, which we intentionally purchased to come at any point of time. There was NOT a single notice anywhere on their website, application or tickets themselves that stated that there's a limitation in time to enter the event. Our evening and time were wasted and frankly the evening was ruined. Several of us tried to reach out DICE group via their support line. On my first email they simply said nothing can be done. On my follow up email and statement that I will file complaint to *** they immediately changed their tone, saying they are investigating. Unfortunately, they now keep ignoring my emails. It's a big org in Entertainment industry and they must resolve bear responsibility. Thank you!

  Business response

  03/08/2023

  The refund was issued on 27/07/23 and this matter is now solved. Thanks!

   

   

  Customer response

  04/08/2023

  
  ****** ******** *******
  
  I have reviewed the response made by the business in reference to complaint ID 20301935, and find that this resolution is satisfactory to me.
  Thank you for your time and help!

  
  Sincerely,
  ******** *********
  

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