Customer ReviewsforGiant Tiger Stores Limited

When items go on sale at Giant tiger they have a habit of removing those items from the store shelves so they can't be sold at the discounted price.It really aggravates me and a waste of my time when I go there specifically for those particular items just to find out they've been pulled from the shelf, not to mention that most locations sell products that are just about to expire and sell them at full price or even higher !

Thank you for taking the time to provide your feedback. In order for us to look into the matter, we would need to know what store location you are experiencing inventory issues with and in particular which products you could not locate. We can cross reference any correction notices and review stock levels/shipments. Additionally, we along with many other retailers are facing supply chain challenges. Rest assured, we are actively working on securing inventory for all of our stores and are working hard alongside our vendors to resolve this. We apologize for the inconvenience and frustration incurred.

The giant tiger in question is located at ***************************************************************** I had mentioned this in the past about things be taken off the shelves on sale days and I had also mentioned that they sell product that are literally about to expire 1 day left or just have expired, I wouldn't be so upset but paying full price for something that has one day or is expired is very upsetting

I was at the Giant Tiger in ********** about 10 minutes ago. The cashier was packing up the ladies order ahead of me and the lady was about to pay, the belt was empty ,I started to put my stuff on the belt when the cashier at the first cash told me to put my stuff back in the cart as she was not done with the customer she was serving. I was not impressed with this girls attitude as there was no way the 2 orders would have got mixed up. I think the tone in her voice was very inappropriate for serving the customers.I have been a cashier for 33 years and the customer is paying your wage ,without customers you have no job.I refuse to use self check-out. ****** *****************************************************.

Thank you for providing your valuable feedback regarding a recent in-store experience at our ********** Giant Tiger. Rest assured, we have logged your feedback for both the **************** and Store Operations teams to review. Thank you for shopping at Giant Tiger.

I purchased a T-shirt today (Mar 27, 2022) for $10.00 at Giant Tiger- 3750 Lawrence Ave E, Scarborough ON. When I was about to leave, I was looking on my receipt & realized that the price of the T-shirt was charged for $12.00. So, I came back to the cashier & when she was about to fix it, I asked her if since there was a mistake in pricing, isn’t I’m getting the item for free? So, she talked to supervisor (I think) to ask about it and I heard the supervisor said right away “NO” (seems loud and irritated). So, the cashier went back together with the supervisor then she said, there’s no mistake in pricing and I’m not getting it for free because it was “ticketed” so I asked her what is that means? She said, only if there is no tag and I charged of a wrong pricing that would be a mistake. So, I’m wondering how would I know if that is the right price if there is no tag on it?? (but I didn’t argue about that). And she said I’m paying $10. (with attitude). She could have explained it to me in a nice way. Rather, she keeps on telling that there is a sign in front of the cashier & by the door about pricing but she’s so rude in saying it. That made me frustrated because first, I’m not after the free item. It’s the way she talked to me & insisted that it was not a mistake. Its in fact very clearly it was a mistake because the tag was only $10 & I was charged of $12. & she doesn’t want to admit that there was a mistake. She should be thankful at least they can fix if there is something wrong with the pricing. Otherwise, customer would be getting charges incorrectly &I feel that it would be like a fraud. Supervisor's name is “****” (not sure about the spelling because she refused to write it down) & refused to give her last name. I have never made a complaint about customer rep or anyone in the store, (esp. with this amount) but she really made me upset and frustrated with the way she talked to me! I need a clarification about this & I hope to hear from Giant Tiger Mgmnt!

Thank you for flagging this issue for review via the BBBs site.Giant Tiger is committed to abiding by the Scanner Price Accuracy Code also known as the Scanning Code of Practice and is a recognized partner with the ************** of ******. A non-ticketed item would be identified as an item without a price tag, product that has a UPC only with no price affixed on the item. If the scanned price of a non-ticketed item is higher than the shelf price, or any other displayed price, the customer is entitled to receive the first item free up to a $10 maximum. If the item is more than $10, the customer is entitled to $10 off the correct price.As this item is ticketed, it wouldnt fall under the Scanner Price Accuracy Code. The cashier/supervisor should fix the error by providing a refund of the products difference plus applicable taxes post-transaction. Or if this had been caught before the transaction had completed, theyd adjust the price accordingly and your receipt would reflect the price adjustment. We have logged your feedback for the **************** team to review. They in turn will review our **************** expectations for explaining the Scanner Price Accuracy Code policy. If at any time, you would like the **************** team to review the policy, kindly contact us directly at ************** or ************************************************************ so we may assist you.Thank you again and thank you for shopping at Giant Tiger.

***ONLINE SHOPPERS BEWARE...*** I ordered online, went to purchase, there was a unfamiliar address( in Sarnia) on my account. I called to inquire. I was told there were four different addresses on my profile (in the last few months) but my email and phone number were consistant. I hadn't ordered anything for well over a few months, and she didn't mention the four addresses were GT store addresses. I was notified a day later with an email telling me the (4) addresses on my account were stores where I had items sent... but only two addresses were identified in the email (St Joseph, Watters) both in ottawa where I live) both were store addresses that I had, had picked up orders from. The problem is, the Sarnia address was not identified in the email... I live in Ottawa, and had no reason to have a Sarnia address on my account. Which is the address that was on my account when I checked the delivery info... I know no one in Sarnia, I haven't been to Sarnia, it's not an option to drive there to pick up an item. So, GT alleges in their email, it's me that sent items to the Sarnia store... Typical, blame the complaintant/ the victim. GT won't take responsibility for their mistakes, here's my response to that, public forum. After I received the email, I was locked out of the account. ***BEWARE, SECURITY IS AN ISSUE***

Thank you for contacting us via the Better Business Bureaus review page. Were sorry to hear that your experience with Giant Tiger did not live up to the high standards that we hold ourselves to. Giant Tiger accounts have not been compromised and we are not experiencing any security issues with our website. As per your request, the ******** Service agent cancelled your account, and this is why you are unable to log into your GT account. If this was not your intent and you would prefer we restore your account kindly contact the ******** Service team so this can be done on your behalf. For security purposes, we will send you a password reset.