ComplaintsforTouchPlow Canada
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Complaint Details
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Initial Complaint
27/01/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I have downloaded the App touch Plow and put it my credit card on there. My 5 year clicked multiple times and work 4 services were created. I tried to cancel however the app only allowed last service to be canceled and wouldn’t let me cancel the other three one. I have tried to communicate with touch plow, their phone does not work and and sent three messages via their website and emailed them. The tow never arrived my house and no service was done. Today I noticed they charge me full service even though no work were done and the cancelation was well ahead of time.Initial Complaint
14/01/2023
- Complaint Type:
- Billing Issues
- Status:
- Resolved
I’m sure it was a mistake - but the number they provide won’t work. I was charged 48$ for a plow which cleared the wrong home. I couldn’t reach anyone else to do it later on.Initial Complaint
20/12/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
Hi. I submitted a job to my old address on file for Touchplow to clear but quickly noticed and submitted my current address as well. I tried to cancel the old address job but there is no way what so ever on the app to do so. I submitted 2 online customer service forms to help me with no response and also sent an urgent email. The phone number they provide is out of service as well. There was no way for me to cancel this. I ended up getting invoices for both address's getting plowed. I am asking for a refund for my old address as I don't live there and paid for someone else house and my own!Initial Complaint
28/01/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
I used the Touch Plow service to remove snow on Tuesday January 26 2022 to remove snow from my driveway. The service cost $57.75. Order number was *********. I explicitly request that the job be done by a blower because a push plow will not work for my driveway and snow will simple be piled up. When the service was completed, they removed all the snow from my driveway and piled it on the street beside my driveway blocking a lane on the street. This will an issue next time the city plow passes by as all the snow piled on the street from my driveway will be moved and block my drive making it impossible to clear. Another risk is that I will get a fine by the city for dumping on city street and forced to remove it. Touch Plow should have made sure that a tractor with a blower was used and that no by-laws were broken. Touch Plow has 3 options for contact of customer service phone number, email and website to submit a complaint. I tried all 3 to get resolution. The phone number is disconnected, several emails not returned and website submission of the complaint was not answered.
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Customer Complaints Summary
4 total complaints in the last 3 years.
0 complaints closed in the last 12 months.