Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

Capital Trust Financial has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Business ProfileforCapital Trust Financial

    Consumer Finance Companies

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Business Details

    Location of This Business
    210 - 100 York Blvd, Richmond Hill, ON L4B 1J8
    BBB File Opened:
    2/5/2014
    Years in Business:
    11
    Business Started:
    16/5/2013
    Business Incorporated:
    16/5/2013
    Type of Entity:
    Corporation
    Alternate Business Name
    • 2373409 Ontario Corp
    Contact Information

    Principal

    • Mr. Andrei Douleba, Director

    Customer Contact

    • Mr. Andrei Douleba, Director
    • Mr. Navid Gooya
    • Mr. Nick Shahidi
    • Mr. Ben Afiat
    Additional Contact Information

    Fax Numbers

    • (888) 239-6450
      Primary Fax

    Phone Numbers

    Email Addresses

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Customer Reviews

    1 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Gregory N

    1 star

    01/11/2022

    They charged me tax on top of my initial down payment then they did not subtract the difference from the down payment. They tell you first that's it's a finance then they ask you to call your insurance and make a change form lease to own. When purchasing a vehicle on finance you don't receive a copy of the bill of sale until after you signed the contract. They charge you tax every month on your payments plus the interest is sky high. They don't give any grace periods and the moment you miss a payment they seize the car almost immediately. The person seizing the car doesn't identify as a bailiff. And will use force if neccessary. They won't give you a chance to catch up on missed payment they will charge you tax on top of the missed payment. They also don't tell you they are a car title sub prime private lender. They make so much mistakes in screwing you over that once it's too late to make right their mistakes they find themselves in small claims court having to repay back customers. The dealership they deal with also has vehicles which they mislead customers and only find out after the contract is signed. They are aggressive and when called out on their actions they either hang up cut you off and don't give you a chance to speak. Sub prime car title loan they will take your vehicle upon one missed payment. No explanation.

    Capital Trust Financial Response

    26/01/2023

    AUTO LEASE ****** - ****** *******

    -Vehicle was LEASED to lessee, ******* *****. Lease VS Finance has different structure of applying payments. There was no impression that this is finance contract. It is clearly explained in both agreement and verbal communications that it is lease contract.

    -Lessee was never charged the so claim "double tax". Tax on initial down-payment is due at the end of the lease. He was not charged tax initially. He is unable to understand the application of lease payments.

    -Vehicle was repossessed not because of missed payments, rather than request of lessee. It is considered voluntarily repossession as the lessee is unable to carry on with the lease. It was not terminated or repossessed due to one missed payment.

    -Lessee has manipulated and mislead the facts on many occasions in the past and in this review. 

    -We work with many reputable licensed dealers that are registered with Ontario Motor Vehicle Council. OMVIC is governing body that ensures fair and standard procedures are exercised during sale of motor vehicle in Ontario by its registered dealers.

    -This case is being brought to Ontario Court by ******* ***** for the damages this individual has caused. Hearing was postponed **** *** ********** *** ***** ** ** ******** *** ******* **** ***** ******** ******** ** *** **** ** ********

    Local BBB

    BBB Serving Central Ontario

    BBB Reports On

    BBB reports on known marketplace practices.

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.