ComplaintsforCKMN Technologies Inc
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
02/01/2024
- Complaint Type:
- Order Issues
- Status:
- Unanswered
On December 19, 2023, I contacted this business *** requested the licenses I have for four of its software products be replaced. The sites for all four products say the licenses are lifetime licenses. I needed them replaced since I got a new laptop *** the licenses are valid on only one device. On December 20, 2023, I received replacements for only three of the four licenses. This same thing happened with this company before, *** last time, despite me following up constantly with support via email, it took a BBB filing against them to get my license replaced. This took about 4 months. This time, on December 22, 2023, I sent an email to the support addresses for all four products, stating that I had not received my final license, *** was writing to all support addresses since it appears one email account isn't checked well enough, *** I'd like to not wait another four months for this to be dealt with. In response to this, I got a reply they'd be disabling ALL of my licenses permanently. The email, verbatim, read, "That's your complaint? We'll disable all your licenses permanently. Good luck". I have a screenshot. So far they have disabled two of the three LIFETIME licenses I've purchased, *** all because they didn't like that I complained. **** ** ****** ********* ********* *** nothing in their terms states they reserve the right to act this way. I've attached screenshots of these emails *** their software terms along with other supporting evidence.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.