ComplaintsforTuxMat Inc.
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Complaint Details
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Initial Complaint
30/01/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I purchased my set Nov. 2021. and this is my second season using them ( I change to my summer set when the winter season ends). for the last 2 weeks, there was a damp smell in my vehicle. It was until 2 weeks that I found out the front mats had leaked onto the carpet. both driver and passenger sides were soaked underneath. please see the photos as evidence of the leak is clear. This product is advertised to be fully waterproof. This leak caused mould and a large bill for my flooring to be removed, dried and mould to be dealt with. They offered only a refund to the original method of payment. But the card I purchased the product from is discounted.
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Contact Information
Business hours
Today,9:00 AM - 4:00 AM
| MMonday | 9:00 AM - 4:00 AM |
|---|---|
| TTuesday | 9:00 AM - 4:00 AM |
| WWednesday | 9:00 AM - 4:00 AM |
| ThThursday | 9:00 AM - 4:00 AM |
| FFriday | 9:00 AM - 4:00 AM |
| SaSaturday | 11:00 AM - 4:00 AM |
Customer Complaints Summary
3 total complaints in the last 3 years.
0 complaints closed in the last 12 months.