ComplaintsforOctober's Very Own
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
24/09/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I purchased a hoodie and I want size XS, the staff give me M. And on the following day, I want to exchange it, the store manager said no exchange for me even though that is not my fault.Initial Complaint
12/05/2023
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
I ordered from Octobers very own when on my tracking the order says unable to deliver. I contacted *** and they told me to contact the merchant for a resolution. But the merchant is being very ************* in the live chat and absolutely not helping me. Order number is ******Business response
24/05/2023
Customer has been refunded.Customer response
24/05/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
******* *****Initial Complaint
13/01/2022
- Complaint Type:
- Delivery Issues
- Status:
- Answered
Placed an order December 14, the payment has come out of my account, I was sent a tracking number on December 23. According to the tracking number, a label was created however there has been no update since. I have sent a number of emails to the company inquiring about the purchase. I have not received correspondence regarding this orderBusiness response
25/01/2022
Business Response /* (1000, 5, 2022/01/13) */ As per this customers order XXXXXXCA - her order was shipped and delivered: Tracking number with ***: 1ZY53EXXXXXXXXXXXX Last update: Delivered On Wednesday, January 12 at 4:33 P.M. at Front Door In addition, we have refunded the shipping costs on her order. Thank you.Initial Complaint
13/01/2022
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
Dec 4th order was placed. Order confirmation received. Order processing, as per their website, was 5 business days. I followed up with several e-mails prior to Christmas as it was a gift. A shipping label was created on Dec 22 with ***. There has been no shipment. Just a label creation I have followed up to ask to cancel the order. There is limited access to customer service as there is no phone number. I have been told numerous times that they are waiting on confirmation from the warehouse. it has been 2 weeks and they still continue to say they have not heard back from the warehouse. I have paid for the product and shipping. I would like help in resolving this issue.Business response
17/01/2022
Business Response /* (1000, 5, 2022/01/13) */ As per the customers order details for order XXXXXXCA - the order was shipped with the following tracking number via *** 1ZY53EXXXXXXXXXXXX Last update: 01/13/2022 5:53 P.M. On the Way Concord, ON, Canada In addition we have refunded the shipping costs on this order. Thank you. Consumer Response /* (2000, 7, 2022/01/14) */ (The consumer indicated he/she ACCEPTED the response from the business.)Initial Complaint
13/01/2022
- Complaint Type:
- Delivery Issues
- Status:
- Answered
I placed an order with October's Very Own on December 3rd at 12:16PM, 16 minutes after a Women's collection released. I received a "shipment confirmation" email on the 16th of December. Then and now, when I "track my order" it says it has not shipped and *** has only made the shipping label. It is now January 11th. I e-mailed OVO on January 1st and I received no response. I sent a separate, follow-up e-mail on January 8th and I have not received a response. My e-mail was sent to ****@***************.com. I have not received a refund, and I do not want one - I want my order. I could have bought this in store if I had known I would not get my order, but everything is probably sold out online as well. I have checked my trash/junk mail. The company is neglecting its customers and I am looking at reviews on ****** and on their ********* and a lot of people are having the same issue as me. Order details- 3 ribbed knit crop tops. 3 hoodies. 1 sweater. 1 sweatpant. Total: $1153.73. There is no contact # for this company.Business response
25/01/2022
Business Response /* (1000, 5, 2022/01/13) */ The following response was emailed to the customer on 1.13.2022 : Dear *******, Thank you for contacting OVO Customer Care and we apologize for the delayed notification. We are currently experiencing a slight delay in shipping your order, we do expect your order to ship out in the next 1-5 business days. In the meantime we have refunded your shipping cost, please allow 1-5 business days for the funds to appear on the original method of payment. Thank you for your patience. We appreciate your support and apologize for any inconvenience. Kind Regards,Initial Complaint
24/12/2021
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
Purchased items on November 26th to a total amount of $351.43, including $15 for shipping. Seller advised that item was shipped/created label on December 13, but carrier has not received package, I have not received the package, but I have paid in full for the items. Customer service does not respond in timely manner. Issue has not resolved. No mention of returning funds or where items are. No phone number to call. How can a business charge for items that they did not ship?Business response
03/01/2022
Business Response /* (1000, 5, 2021/12/27) */ On December 18th we emailed customer: Dear ********, Thank you for your email. We are currently looking into this matter with our warehouse and will contact you as soon as we have an update. We apologize for the inconvenience and appreciate your extreme patience during this busy time. Kind Regards, ​ OVO Customer Care At this moment we are facing logistical issues and cannot ship the order in full at this time, customer did not ask for a refund or cancel request. if they could no longer wait, customer could have made the request. Consumer Response /* (3000, 7, 2021/12/28) */ (The consumer indicated he/she DID NOT accept the response from the business.) I do not accept the responses as several times in my email queries I have requested a refund. Either there no acknowledgment that a refund may be given- or there is simply no reply to my emails. The last response that OVO provided was on December 22 and they advised that they would provide me an update, and I have had no response. On the website itself, I can not see a link to request a cancel of the items, or I would have done that immediately. If there are logistical issues why would there be free shipping on boxing day, when they can not ship an order purchased on November 26. ***************************************************************************************************** Consumer Response /* (2000, 9, 2021/12/28) */ OVO has sent me a refund email for the items to be applied in 1-5 business days. The issue has been resolved. Thank you for your assistance
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
Customer Complaints Summary
9 total complaints in the last 3 years.
2 complaints closed in the last 12 months.