Business ProfileforKaza Refinishing

On April 29 I e-transferred Kaza Refinishing $1160.09 because that was the 25% required as indicated by Kaza Invoice #********. That’s when everything changed. No email, text, or phone call to indicate receipt of funds. No invoice provided. At which point I got a little spooked and started calling. No answer. I sent an email requesting a receipt. No response. Finally I got Marcus on the phone and he said he would forward an invoice. He eventually emailed an image of the Kaza logo and a dollar amount, but not an official receipt or invoice. The job was supposed to start on July 19, 2024. In May, I emailed and asked for confirmation. No response. I emailed again. No response. Eventually Marcus called me and said that he prefers the phone to email. I wonder why. I asked for written confirmation and he became agitated and confrontational. I could document/post every single rambling, dishonest exchange that I had with Marcus over the last four months (I still have all the emails, text messages, voicemails, voice memos, phone records, etc.), but the bottom line is this: In my experience, Marcus and Kaza Refinishing are profoundly unreliable, unprofessional, and *********. Marcus says he will get back to you, and he doesn’t. Marcus says the job will start at this date, and it doesn’t (broken part, sick leave, employee quitting, etc. *** ******* ****** ********** ******** ****************** ******** ********* Marcus says he will email you when he gets to the office, and he doesn’t. Marcus says he will send you a ridiculous 30% partial refund of your deposit (“Guaranteed. Definitely. I promise. Just need a few days to take care of you.”), and he doesn’t. Marcus and Kaza Refinishing absolutely cannot be ******* or relied on. Marcus and Kaza Refinishing will take your deposit and then treat you like a pest for expecting basic customer service, follow through, or professionalism.