ComplaintsforBathurst Animal Clinic
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Complaint Details
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Initial Complaint
14/03/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
Dear Better Business Bureaus, On ***** **** I made an appointment for my dog to be vaccinated against rabies at Bathurst Animal Hospital. After the vaccination, Bathurst Animal Hospital told me that the dog must be dewormed, but I have clearly told Bathurst Animal Hospital that the deworming program is not required, but then I paid all the expenses without knowing it. When I found that there is a deworming in my payment bill, I contacted Bathurst Animal Hospital in time to express my doubts about the deworming item that I explicitly rejected , and asked for a refund of the deworming fee, but Bathurst Animal Hospital rejected my refund require. I hope that Better Business Bureaus can support and help me resolve this complaint, Thank you so much! Sincerely ******Business response
24/03/2023
The hospital manager will reach out to the client directly to further discuss their concerns
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.