Business ProfileforAutoCapital Canada

Had a loan on a vehicle through Autocapital Canada. Vehicle was totaled in an accident. Required to send payment in full for lien of vehicle. Autocapital gave the required information for the cheque to be sent, would not accept electronic payment or allow cheque to be personally cashed the made to them. Entire process began in December when vehicle was totaled. I received the cheque from **** and was told to sign and endorse it then send to Autocapital. Autocapital confirmed the address to send it to, and the cheque was sent promptly. When asking for an update, payment supervisor stated the payment is lost and to re send it to them. This would take another 3 or so months *** ** ***** **********. We are owed a substantial refund as the amount they needed to repay the debt was $9,563.85. They were sent $16,675.68 as they said it was required to pay them the full **** check reimbursement and they would refund me the remaining excess. *** ** ***** ********** I am left without a vehicle in the interim, and no refund which is rightfully mine. I have never missed a payment to Autocapital. Supervisor claims payment address had changed but did not inform me when I asked for that information originally. *** ****** ******* ******** *** ***** *************** I am seeking an immediate resolution to avoid involving a lawyer *** ******* ******* ********* **** *** ******** ** ** ******* I want my balance paid off and my refund given to me. *** *** **** ** ******* **** ** **** *** *********** Another resolution would be for Autocapital to allow electronic payment to be made from the **** issued total loss payment, I would not have to wait for my refund this way. No explanation as to why I am being forced to pay via paper cheque with lack of confidence, as I have never missed a payment to them.