Customer ReviewsforSimply Smart Home Inc

**** ******* ** ********* ******** ****** *** ** *** **** ********* ** *** **** ****** **** *** Nathan (Nate) guy to came our house as we wanted to add just tankless water heater and Water Softener. This man sold us AC too by saying you will get two camera, door bell, alarm sensors, door lock for free. We told him that our AC is good but he still pushed us to replace it and said we will do installation for free of everything. Then installation ppl made big mess in our basement and outside camera electrian guy refused to install it and start pushing us to take it battery one and after numerous calls and they keep sending different electrian and these ppl start finding new problems in home and try to take cash money from us. Then after reporting all this to simply and making few calls to them they finally installed the camera and Nathan promised us to refund our money and told us this is fixed amount and equipments are rental and you keep it as much as time you want to pay and he said we do cancellation for free because it’s a rental equipment. Now our payments went up so I called them and they saying due to inflation price went up and he said you can just cancellation this you need to pay $32000 as buy out amount for all three equipments. I was shocked to hear that. I have other contacted other contractors and did my market research and came to know that prices on these equipments that this scammed company has charges us it 3 times more the amount that you can get from market. On top of that they put lien on our property as well without even informing us, and the interest rate will keep growing every year ** **** ** **** *** *** **** ******* ** **** ********* * ** ******** ** ** ** ***** ****** *** **** ***** *** *** ** ** ****** ***** *** **** ** ***** ***** ****** ***** ******** ** ***** ** **** ******* ** **** * *** **** ** **** ** *** **** **** ***** NEVER EVER I WILL RECOMMEND THIS COMPANY TO ANYONE.

**** ***** ** * * ***** Their sales people are *** *******. They make promises and deals and do not follow through. They told me to forge my mom's signature since she's the home owner, even though she doesn't live in Canada. To lock me into a 15 year contract. A contract that should be null and void as the home owner didn't sign it. To get out of it I am expected to pay $13,000 for an air conditioner worth maybe $3000. ********.

I was told by the salesman that Simply Smart would take care of all the paperwork and the return of the AC unit to ********. Only when I called to ask why I was being charged for the AC unit by ******** and also at the same time being charged by Simply Smart I was told by Simply Customer Service that I needed to call ******** to buyout the unit and then they can return it. I have certificates from Simply Smart stating that they have installed the Heat Pump replacing the AC and the furnace heating ******** wanted me to buyout the whole HVAC system not original AC unit . When sent the buyout invoice and information to Simply Support they acknowledged. Simply Smart should take over the buyout and I continue with my rental agreement with Simply Smart . * ** * ** **** *** ****** *** I am very stressed out about the situation - I kept asking what are the next steps and no one from Simply Smart was responding . Further more the longer I do not pay the buyout I get charged with NSF fees and my credit score is going to get affected. ******** has closed my account for the HVAC service. If I had been informed to check with ******** about the buyout before installing the heat pump I would have known not to go ahead with Simply. I was only asked to check about the buyout after heat pump was installed and you could not return it. Additionally they should have reimbursed the full amount they charged me for the 3 months that ******** was also charging me - instead they reimbursed me half the amount that ******** charged me. ***** ******* I would strongly recommend anyone that is approached by door to door sales to not sign up get your buyout quote. Simply will promise you the world but stop responding after the fast installation so that you are way past the cooling time to get out of the contract The two providers ******** and Simply will play ping pong and none will take responsibility

I am on a service maintenance plan with Simply Smart for my plumbing and heating. They offer free maintenance for the furnace so I went ahead and scheduled one. It turned out to be more of a chance to sell me a new furnace instead of checking and cleaning my old furnace. *** *** ** **** **** * ******** *** *** * *********** He just merely looked at my furnace and told me that I need a new one. So much for time and money wasted in paying them a monthly plan.

This company uses dishonest sales tactics to trick the customers into accepting their overprice tanks. My husband and I were tricked ** ***** **** *******. They said that we will be saving money with their tank. That our ******** bill will be lower, but that ended being another of their ****. Would be better and cheaper buying a water tank from **** ***** ** *** ***** ******** ***** and just paying once for the tank and the installation and get it done.

Ervin is very helpful and very knowledgeable man. I really appreciate the services that he provides to the water heater tank in my house. He explained and demonstrated about it and makes me understand the issues, with the lights on and off. Thank you Ervin

*** ***** ******* * *** ****. Over charged called everyday ********** *** ** ******. Always trying to upsell and almost blow up my house for not doing proper installation.

My senior (85yrs old) mother signed a contract for a hot water tank rental unbeknownst to the family. She is very trusting and was under the impression it was a 5 year rental. It turns out that the contract is for 15 years and the buy out regardless of her already paying for 2 years will be still way more than a new one costs today. Who would think its okay to talk ******* ****** an 82 year elderly women into a 15 year contract. This company has no integrity. I have tried to reason with them on my mother's behalf with no reasonable buyout being offered. I called again this week and was told I would get a callback that day .... as you probably guessed no callback.

Very disappointed with the service and faulty products given. I was happy with my previous water heater and I was tricked by the sales agent to get Simply smart water heater installed. My costs went up from 28.5 a month to 35.59 and this year they again increased the rate by another 6% (they say its part of the contract you signed) I was given a complimentary door bell which stopped working after few months and when I called was told they will charge 99 + tax for the service agent to visit. They don't care of customer satisfaction and I was told to write review if I was not happy.

They charge $14,000.00 for a unit that cost $4,500.00 and lock you in to a 15 year contract. In my case they double billed for March 2023, it is now July and it has still not been resolved even after sending over multiple copies of bill's proving the double charge (Which, according to them, "they do not have access to") My account has never been delinquent or past due yet the customer service agent (maniger) accused use multiple times of "not paying the bill" as the explanation for the double charge. As they can't see the bill I did ask if I should be getting in contact with ******** in regard to this matter and was told " no pay the bill in full and we will credit you", however 3 weeks later when I once again asked if I should contact ******** I was told yes. So which is it?.... ******* **** ******* ** *** **** ******** **** *** * ******* *** **** ** *** ***** *** *** ****** ****** *** ** **** ****** **** ** *********** **** *** **** ** ******** **** ***** Now thier switching to auto billing and are requiring void checks or account information so that they can just directly take money out of an account for the bill. The way I see it is if your billing dipartment can't get this resolved in 4 months why am I gonna give you my account information so that you can just go into my account and take out whatever you want? Oh and it's $5 for paper invoiceing.... there isn't even a paperless email option unless you do auto pay.