ComplaintsforMacDonald's Automotive Supercentre
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Complaint Details
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Initial Complaint
27/03/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
This business I paid to do a job to fix an oil leak only to pick up my *** end up with new dash lights on my *** I called them they told me to drive back to take a look I got stranded on the highway the oil leak was not fixed in fact worst not only that now they are delaying my vehicles repairs and because of their negligence my engine was blown and now they need to replace the engine they put my vehicle on the back burner and my vehicle has been sitting in their shop for a week and is still there I'm a large family I need my *** and I am unable to do everything I need to get done for my family because of their failure to check the vehicle before it left the property and because of the issue it's now a much larger issue and no one has notified me about if it was a new engine or one with the current mileage on the vehicle or if it's going to be more mileage and if it's more then that is going to make engine failure again much soonerBusiness response
11/04/2024
Response is in attachementCustomer response
11/04/2024
Complaint: 21493098
I am rejecting this response because:
The reason they had to replace the engine was because they failed to properly inspect the vehicle before it left the only reason I was ever left without the vehicle in the first place was because of their fault and the faulty housing gasket then they gave us free oil changes which are not satisfactory as why would I bring my vehicle back in for an oil change when they screwed up the oil housing gasket replacement the first time they delayed my vehicle on purpose and they would have never had to replace the engine and redo the work if they did the work properly the first time and or extra checked to ensure that the vehicle was no longer leaking oil which is what they did not do
Sincerely,
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.