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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
12/10/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Resolved
HELLO, WE ARE A TRANSPORTATION COMPANY BASED IN LAREDO TEXAS, WE HAVE REVOLUTION CAPITAL AS OUR FACTORING COMPANY. LATELY WE HAVE HAD ALOT OF ISSUES WITH THEM PAYING OUR LOADS TAKING LONGER THAN USUAL. WE HAVE TALKED WITH OUR REPRESENTATIVE ANGELICA L. ON TO WHY LOADS HAVE BEEN TAKING SO LONG TO PAY AND WHY THEY ARE BEING SENT TO THE RESERVES. BUT NOW WE FOUND OUT WHILE DOING OUR FINANCES, THAT ON THE DATE OF SEPTEMBER 13, 2023 THEY PAID ANOTHER COMPANY OUR HARD EARNED MONEY, COMPANY THAT WE DONT EVEN KNOW ON THE AMOUNT OF ALMOST $6,500 AND LATELY THEY HAVE BEEN KEEPING THE AMOUNT OF $500 DAILY. ALSO THEY HAVE BEEN PUTTING OUR MONEY IN THE RESERVES WITH THE EXCUSE THAT IN OUR CONTRACT IT IS WRITTEN THAT 5% WILL BE DISCOUNTED ON ALL INVOICES, BUT READING OUR CONTRACT IT SAYS IT IS AT 0% TO THE RESERVES. WE HAVE TRIED TO ESCALATE WITH SOMEBODY HIGER IN POWER THAN ANGELICA BUT WE HAVE NO SUCCESS, CURRENTLY WITH THE TRUCKING MARKET HOW IT IS WE ARE HURTING AND NOW THIS. WE DONT FEEL COMFORTABLE WORKING WITH THEM ANY MORE SINCE SOME TIME BACK AND THEY WITH US EITHER BUT THEY WANT TO CHARGE US A FEE OF $20,000 TO GIVE US A RELEASE OF CONTRACT. SOMETHING THEY ARE BREACHING ALREADY OF PAYING OTHER COMPANIES, WITHHOLDING OUR MONEY AND CHARGING US 5%... WE NEED HELP BEFORE THEY WITHOLD ANY MORE OF OUR MONEY AND OR PAY OTHER COMPANIES WITH OUR MONEY. THE IMAGE UPLOADED IS PROOF OF OUR MONEY BEING PAID TO ANOTHER COMPANY. PLEASE THANK YOUBusiness response
23/10/2023
Hello,
I hope all is well.
Please find ****** ************** **** our client advising that this matter has been resolved.
If you can please remove this complaint, it will be greatly appreciated.
Feel free to call me with any questions you may have.
Angelica L.
Cell: ************
Customer response
06/11/2023
The issue has been resolved it with our factoring company REVOLUTION CAPITAL, I appreciate your attention if you can help me cancelling the claim/report to them…
Thanks in advance,
**** ******
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Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.