ComplaintsforJessica Gorlicky Designs

• Initial Complaint

  08/06/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  Inquired and booked the event space with Jessica Gorlicky on March 26 2023 and sent a $200 deposit. One invoice was sent. On April 28th 2023 another $800 was sent as payment, (no invoice sent but recipent acknowledged) and unfortunely my event needed to be cancelled due to a death and having to go overseas. I informed Jessica Gorlicky on May 2nd 2023 of the cancellation and have not been fully refunded my deposit. After many conversations she gave me back $500 stating that she gave that back as a "good deed" I reminded her that No cancellation fees, refund policy or contracts were signed or discussed or agreeded upon and that I would like my full refund. Jessica admits that she has no cancellation or refund policies and now a month later I am still chasing her for the rest of my deposit that she is refusing to refund. She has tried offering me a painting or a credit to book and use her services another time but both were denied due to her **** ** *************** and business etiquette. She has also used profanity while communicating with me as well as accusing me of *********** her because I am not taking her offers and asking for my money back. ************ **** *** ******** *** ** ******** ** *******

  Business response

  09/06/2023

  Thank you for being patient with me during such a difficult time. Im so sorry for your loss ******** Ive expressed only sympathy and gratitude your way throughout the process as to my best abilities.
  As I’ve apologized and given you back 50% of the no refundable policy, I have I’ve mentioned and confirmed to return the other 50% in writing. I’m at a loss here for your cancellation for my business and am willing to move past this amicably with you. I did do all the work I could for you during the booking process including booking bar staff and going over your details and accepting a smaller deposit to hold the date.  With much respect and kindess, be well 
  

  Jess

  Customer response

  14/06/2023

  
  Better Business Bureau:
  
  ** **** ** *** ********** I was told that I can "send any amount" and I even requested a contract which was never provided just the first initial invoice. In the information provided in Jessica's package (**** ********) in no way shape or form is it outlined that the deposit is "non - refundable". The bar service was inquired about on April 28 with no invoice sent over (at no cost) and cancelled without any hesitations on May 5th by the company (*********** **** ********)  

  After having reviewed the response made by the business in reference to complaint ID ********* this resolution is now satisfactory, as the full refund has now been returned. 
  
  Sincerely,
  
  ******* *******

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩