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Complaint Details
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Initial Complaint
10/08/2022
- Complaint Type:
- Billing Issues
- Status:
- Resolved
Was quoted around $200.00 and was billed $538.35 ***************************
Business response
17/08/2022
Business Response /* (1000, 5, 2022/08/17) */ August 16, 2022 Response to BBB case #******* After reviewing our customer concerns, we emphasise this invoice is a straight forward service call with an acceptance of a third-party part repair cost. Our labour includes initial diagnostic trouble shooting, removal of failed parts delivery and pick up from an approved manufacturer repair wholesaler. Plus, re-installation and complete set up thru of all softener modes to the in-service ready to use function. Our labour is timely for trouble shooting, removal and delivery of failed parts for one hour. Pick up and re-installation and set up for one hour Our fuel/equipment surcharge is appropriate with current fuel market fluctuations. Fuel increases are continually adjusted by market pump charges. Furthermore, both service calls to diagnose and final repair were done on weekend and after regular business hours to work around our customers work schedule. No overtime or weekend rate were charged for this non-emergency call out. Our service call and repairs were timely and within current market rates. Even exceeded with no after hours rate charged to work around our customers busy work schedule. Regards, ****************
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.