ComplaintsforChampion Chevrolet, Inc.

• Initial Complaint

  06/06/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I dropped my car off at the dealership at **** on May 30 2023 to have the stereo system replaced because the handsfree quit working. When I went to pick it up on May 31 2023 they told me that they called the wrong person to pick up the car. After 130 miles, the random person finally realized they had the wrong car and brought it back. When speaking with the dealership about it they laughed in my face

  

  Business response

  06/07/2023

  *******************,

  Champion Chevrolet is a locally owned company that has been in business for 40 years, we take any unhappy customer very seriously. However, I am very confused about this complaint. Below I have documented the facts as we see them and if we have made a mistake, we would certainly do everything in our power to make it right.

  We utilize video cameras throughout the dealership so every item I am listing below are 100% verifiable.

  Wednesday May 31, 2023

  3:36 PM- Mr. and Mrs. ******** walks to service cashier and tells our employee "We want to pick up our Malibu." Our employee mistakenly gives this customer the keys and paperwork to *************************** car to Mr. and Mrs. ******************** PM- Mr. and Mrs. ******** realizing the mistake (cameras show they are still in the building) returns to cashier window, returns *********** and retrieves the correct ones. MR. AND MRS. ******** NEVER OPENED, ENTERED OR MUCH LESS DROVE THE VEHICLE 130 MILES. ************ will provide Mr. and Mrs. ********* name and contact information to you if you want to verify this information. I know it is accurate because I did verify.

  3:41 PM- Gentleman enters dealership, walks up to **** (service writher) and says, " I am here to pick up that white Malibu, *************************** car" and points to the white malibu parked in the customer pick-up area. **** the service writer tells him "Great" and directs him to service cashier. 

  3:42 PM- This gentleman walks up to cashier and says he is there to pick up *************************** car. It is at this time the cashier informs the gentleman that the signature on his paperwork was due to the issue stated above. 

  3:44 PM- Our employee ****** receives a text from ************************* (I can send it to you if you want to see it) very upset about the circumstances and states we "laughed her off". Maybe there are other exchanges between ***** and one of our employees that I am not aware of. I would certainly take very seriously any employee that would not take an unhappy customer serious.

  Back and forth text exchanges between ***** and ****** continued at 3:46 (4 times) and 3:48 (3 times) 

  3:54 PM- Gentleman exits dealership and drives away in white malibu.

  In closing, did our employee make a mistake? yes. However, Mr. and Mrs. ******** never approached, touched or drove ****** car. I will gladly meet with ************************* to discuss this issue and would like to hear more about the employee who didn't take her concern seriously.

  Again, we are sorry ************************* is unhappy, we value her business.

   

• Initial Complaint

  12/05/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  2nd attempt with filing complaint.My vehicle was towed to ****** Champion Chevrolet on October 28,2022 because of a stalling with blinking security light issue. I understood there was some back up in the service department and later found out a huge turnover as well. No communication except on my behalf with calls and inquiries on the status. I even made a couple of visits to The dealership and seen my vehicle still waiting to be pulled in. Still waiting for a truthful answer on December 2, 2022. Im frustrated and disappointed in the non- existence of service. Lack of communication is a bigger disappointment. As new transfer to the area leaves me hopeless.

  

  Business response

  12/15/2022

  The part needed to repair K-**** Labatads vehicle has been on back order. Fortunately, the part has finely arrived, so the repair is scheduled for tomorrow morning. We are sorry for any inconvenience this delay may have caused the customer.

  Customer response

  12/20/2022

   
  Complaint: 18521909
  
  I am rejecting this response because: theres no explanation as to why my vehicle sat outside of the garage at dealership for 5 weeks before ANY part was ordered for what turned out to be the wrong part .
  
  Sincerely,
  
  K-***********************

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