Customer ReviewsforMr. Appliance Over the Mountain

I would recommend this place over my dead body. All I needed was a new ignitor and I asked over the phone when making the appointment if this was something they could do; they assured me they absolutely could. They told me it would be $95 for the assessment but that would go towards the repair if I elected to proceed. (I've done my research; the part costs $20). They also said they would email me a quote before he showed up. (I never received said quote.) I was given a time when the technician would show up; I waited for him for 2 hours. He finally got here and was extremely disrespectful. He dragged his muddy boots through my house, and he refused to make eye contact once. He looked at the outside of my oven, opened the door once, and pressed the power button once. After 2 minutes he told me it would be $400 for him to order the part and come back and replace it another time. I declined the service and he said okay well then that will be $100 right now. I am beyond furious. I called the office, and they said that they never promised they would fix it and they said that I must have been given the wrong information by the last person I talked to on the phone and there was nothing they could do to help me.

***BEWARE*** It started out fine, but quickly went downhill. They will try to ***** and extort you while holding you hostage with a broken appliance - knowing that you have invested time and money with them and don't want to loose either. They will quote one problem with one part, show up to fix the one issue but this issue has revealed another broken part that needs more money. The lies build quickly. Finally they agreed to refund my money, but this was another lie. It has never been refunded.