ComplaintsforBig Electrical & Maintenance
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Complaint Details
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Initial Complaint
12/22/2021
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
On Dec 2,2021 the business owner emailed an invoice and called to inform me that he had completed his inspection of the electrical work he charged $1,800 to do at my senior citizen mother's home. He said it was all complete and that he was headed out of town. I sent the money as I'd agreed to. My mother called me early that evening to inform me that it was not completed and that There were wires exposed, lights that worked before he came weren't working and that her refrigerator had been left unplugged. I called to get resolve and Mr. Heard said he would address it. He made 5 promises that he was "on his way" to my mother's home and to this day he hasn't finished the work. I'm concerned that a fire hazard may exist now because of his delinquency and there's a safety concern now because her driveway floodlights aren't working. I have sent messages via text and I've called and left messages with no resolve. I simply want this merchant to complete the work he agreed to do and was paid to complete. He has taken advantage of a woman and a senior citizen.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.