Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
09/06/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
We received on 9/5/2024 a letter from UAB Health Services Foundation dated 9/2/2024. It asserts that my wife has "an outstanding balance that is now seriously past due." It lists an ****. Balance of nearly $100. It threatens to refer the matter to "an outside agency for immediate collection." We have received no previous mailed or emailed notifications, invoices, bills. This threatening letter is the first we have heard of the balance. We have no idea why might owe this money, since the letter just lists a balance. It would seem a good business practice to send a bill and request payment before threatening to use a collection agency. I actually received an identical letter last month, again without prior bills and without explanation, that I deduced was an unpaid co-pay. I paid it online, but UAB Health Services Foundation seems to have no mechanism for tracking your account online, just for paying the money. We are not paying this bill until we have an itemized invoice documenting the billed costs.
Business response
09/19/2024
In response to the recent Better Business Bureau complaint, the University of Alabama at ********** ******************** conducted a thorough review of the Patients concerns and corresponding account. According to our records, the Patient received three-statements (over a three-month period) prior to the generation of the final demand letter. We have confirmed the accuracy of the balance and the address on file. Furthermore, we have no reason to believe that statements were not delivered as directed.
Prior to recording our response with the Better Business Bureau, we have made multiple attempts to contact the Patient, in order to provide a detailed itemized statement and address any additional questions regarding the outstanding balance. We hope that the Patient will appreciate our prompt attention to this matter and hope that he continues to utilize our services for his healthcare needs. Should the Patient have any additional questions or concerns regarding this matter, we would ask that he contact ****** ***** at **************.
Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
Want a quote from this business?
Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.