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Complaint Details
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Initial Complaint
06/21/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Within 30 days of my mother's death in April 2022, we received our first mailing from Birmingham Homebuyers about using their services to sell her property. Now we have received a second mailing and she has only been dead two months. By any standard this is ghoulish at best and like a vampire at worst. They are bragging about BBB accreditation. I just thought you should know your approved company is engaging in the worst type of behavior trying to take advantage of a family when they are most vulnerable. Both of my brothers have told me they have received contact from them as well. I just don't want to hear from them again. It would be great if they would remove all of the ****** contacts from mailing and robocalls/marketing telephone calls.
Business response
06/21/2022
Dear Mr. and Mrs. *******,
First of all, let me say with deep regret that I am sorry for intruding on you and your family during your time of mourning for your mother. We had no idea of the timing of our postcard. We use a 3rd party company to provide us with public records data, that we supply to a mail house. I will take immediate action to change our procedures with this data provider. Furthermore, I will make the needed changes to remove you from future mailings. I have already contacted our mail house but they informed me a batch was sent to the post office on June 17th.
I hope you will accept this apology and know that we meant no ill will or harm to you and your family. I commend you for acknowledging this travesty to us so that we may make changes to avoid causing any other families the same pain.
Sincerely,
***** *******
Birmingham Homebuyers LLC
**** ******* ****
*********** ** *****
************ Office
************ CellCustomer response
06/23/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID 17456410, and find that this resolution is satisfactory to me.
Sincerely,
*** & ***** ******
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.