ComplaintsforHelpful Housekeeping
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Complaint Details
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Initial Complaint
10/17/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
My daughter and I hired the Helpful Housekeeping service for my elderly and sick Father. We are not happy with their service and conduct. However the real issue is that they have not provided us with invoices. We need these invoices of the service jobs so that we can submit them to the insurance company for reimbursement. The owners refused to answer our emails and calls. I wanted someone from BBB to either reach out or an email contact to be added to the correspondence as we attempt to ask yet again for the invoices/work orders. We need BBB's help in creating a presence to show that we are serious and willing to report them. We just want the invoices and we will never contact them again. We have proof of payment but we need official invoices from their company.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.