ComplaintsforIvywood Florist

• Initial Complaint

  02/18/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I ordered flowers for the sister and my niece for Valentines Day. I had both bouquets delivered to the same address, because they live next to each other. I spoke to someone Monday evening, maybe ****. I understand mistakes happen. You put the wrong card on the flowers, see below. There is a big difference between a $75.00 bouquet and a $50.00 bouquet. But to tell me, that you would call and explain the mixup is sad. How do you tell a person, oh, that lovely expensive bouquet of flowers is not yours. Your is the cheap one. That would be heart breaking. Both of our parents/grandparents have passed recently, and it was a special gift from them. I feel that since I was out of state, they really didn't care. The Blue vase was $75 Below is the email I sent with no response. I have pondered this situation, for a coupe of days now. I feel this needs to be adressed again. I ordered flowers for the sister and my niece for Valentines Day. I had both bouquets delivered to the same address, because they live next to each other. I spoke to someone Monday evening, maybe ****. I understand mistakes happen. You put the wrong card on the flowers, see below. There is a big difference between a $75.00 bouquet and a $50.00 bouquet. But to tell me, that you would call and explain the mixup is sad. How do you tell a person, oh, that lovely expensive bouquet of flowers is not yours. Your is the cheap one. That would be heart breaking. Both of our parents/grandparents have passed recently, and it was a special gift from them. And then to tell me, when I send flowers again. You will make it special. I don't think I have faith, that it would not happen again. I really feel, you need to do something now to correct your error. And calling the recipients and telling them to switch cards is not the answer. Below is the confirmation email from you, including a picture of the flowers and what the correct card should have read. On the correct

  Business response

  03/14/2022

  Business Response /* (1000, 5, 2022/02/22) */ Contact Name and Title: Owner Contact Phone: XXXXXXXXXX Contact Email: *************@gmail.com I would like to address the customers complaint. Valentine's Day is the busiest day of the year for us. We strive to fill every order to the best of our ability and fill it to value. The customer ordered two arrangements for two different people. One of the designers accidentally put the wrong cards on the wrong arrangement. When the customer called me I immediately apologized for the error and told her I would go immediately and switch them and explain it was our mistake.She said " No I don't want you to do that.She explained she didn't want the other person to know she had spent a little more money on the other family member. I offered her an apology and said since she wouldn't let me correct the error that if she ordered again I would make it up to her since she wouldn't let me correct it. When you offer every way to correct a mistake and the customer won't let you and go as far as to turn you over to the BBB what can a business owner do ??? She also put a horrible review on Yelp. We fill thousands of ordered but if we ever make a mistake all we can do is offer to correct it.

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