Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
07/12/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I hired *** to repair and replace a roof along with decking and facia boards for a house at ***************************************************** **. This company improperly installed the roof and removed siding from the dormers and never replaced it. I have been trying to work with this company to solve the issue and I keep getting the run-around. I hired them in March, they started the work in April and still have not finished it. They gave ma a one year warranty, but will not honor it.
Business response
08/08/2022
Mr. Benji **********************, owner spoke with BBB rep- ******************** Mr. ********************** said he's told Mr. *********** that he will send a siding contractor out to replace the old siding but he's not exactly sure of the date. Mr. ********************** said Mr. *********** was understanding and said he would like to remove his complaint.
BBB comment: If you would like to remove this complaint please let me know via email ********************************************* or ************
.
Customer response
08/08/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.I will remove my complaint.
Sincerely,
***********************************
Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.