ComplaintsforMarcrum Management
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Complaint Details
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Initial Complaint
07/10/2024
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
I am the Power Of Attorney for ************************* age 89 and ****** ************************* age 85, they live at The *****************, *************************************************************************************. I asked the Mgr. for Corporate phone # and he refused to provide, I am requesting Again! and phone # for Owner ***** Marcrum with Marcrum Management Company. These elderly ladies are very upset and very stressed that Apt. Mgr. ********************* left a Resident Charges/Payments Ledger on their door stating they owe $330.00 and this is FALSE! I am requesting a "Corrected Ledger" with a Zero Deposit Due for on July 8, 2024 I provided this Manger with "Proof" of payment for two $500.00 money orders for the $1,000.00 deposit and he made a copies of my money orders. The "next day" another Ledger is on their apt. door, still showing balance of $330.00 upsetting elderly ladies Again! The corrected ledger also needs to show a Credit for the month of April for they paid for the entire month and did not move in until April 2nd at 2:00 pm, better than the 4:00 pm time i was originally given, 1/2 the day was gone. I am also requesting the Owner ***** Marcrum speaks to his Unprofessional and extremely Rude! Apt. Manager ********************* and provides a Apology Letter in writing to Ladies. I will not allow him to continue to approach Ladies with WRONG! Information. I also requested and still want to receive a ***************** Policy but that they are having to pay $14.00 monthly with " NO! Coverage" for their personal property per the Lease. Is this Ins. Coverage is for the Apt Building that we do not own?, the OWNER!!! should pay for his Liability Ins. The Ladies have Lots of CREDIT! per my knowledge and the ledger, so take the $14.00 monthly from their credit only once a policy has been Provided! This Apt was VERY DIRTY APT on move in date 4/2/24 and "Still living with Roaches". All Documents will be mailed soon: Lease, POA, Resident Charges/Payments Ledger dated 7/3/24 and 7/8/24, Several Photos of Dirty Apt on 4/2/24.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.