ComplaintsforCadillac of Birmingham, Inc.
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Complaint Details
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Initial Complaint
08/30/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I paid close to 10k for my truck to get painted, *** ****** the Owner of the body shop Cadillac dealership did not wanted get my car detailed with a professional, Both side of my truck got swirled marks and buff marks all over my truck It going to cost me ****** do the whole truck I feel that the owner should pay for the damage his shop did to my truck ,Initial Complaint
05/17/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
We took our Cadillac Escalade in to the dealership because the engine light came on, once we checked it in Tim(service guy) placed the tester on the car for the check engine light and advised us that it was one of the coil packs but later that week he advised us that was not the problem and it would be $***** to go into the engine and find out what was wrong and if we decided to get it repaired the $***** for the diagnosis would go towards the repair and the estimate repair bill was around *****-***** to get it repaired ..we got a call on Friday May 13th that the problem was the Camshaft and that it would cost us over ***** to get it repaired with Cadillac of Birmingham, we advised him today May 16th that we would not be getting it repaired there and we would pay the $***** and come get it..he then advised us that he would have to put all our parts in a box and We would have to get it towed from Cadillac of Birmingham because it was already to much labor put into breaking it down and finding the problem..so a running car with just an engine light on is now an inoperable car, broken apart and has to be towed…he NEVER advised us that if they went into the engine and took it apart and if we decided not to get it repaired that they couldn’t put it back together or in the same condition that we bought it to them in and now they are saying they can’t put it back together, we must get it towed and if they do put it back together it won’t be drivable
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Contact Information
Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.