Business ProfileforJim N Nick's BBQ

I would give them 0 stars if I could. My job usually orders here when they cater food for us, however when I decided to order my own food through their website for delivery it was a TERRIBLE experience. The main issue was that when I was eating my baked beans, I found something that I couldnt chew so I took it out of my mouth and it was a piece of napkin. I thought it was odd, but I thought maybe its clean and somehow got in there no big deal. Then I moved onto the spare ribs and 3 MORE PIECES OF NAPKIN/PAPER TOWEL were in my food. I was repulsed because I had only sat down to try the food for about 15 minutes and barely ate a fourth of it before I was hesitant and began picking through the food & taking smaller bites out of fear of not knowing what was in my food. Its gross because I dont know where those pieces of napkin came from as it was literally cooked to the meat as if someone rested it on a napkin then glazed the rib in bbq sauce without removing napkin pieces from it. Other than that Im thinking, lord hopefully the food wasnt dropped on the floor and then picked up with a ************* tried to salvage it. It could be any reason and its very unsettling. I called the restaurant and a rude woman answered the phone who immediately said please hold then left me there for 10 minutes then the phone disconnected. So I went to their website to send an email for customer service to reach out and they still have not. I sent the email 2 & a half days ago now. I feel like its poor food quality, poor service, and Im going to make sure to share this experience with my job so hopefully they stop catering food from this restaurant. All I wanted was good ******* got stuck with contaminated food and poor service. DONT EAT HERE! You can even tell its napkin because I pressed another paper towel against the pieces from the bbq sauce and the sauce came out of the napkin. You can also see the fibers of the napkin as I tried to tear it to see what it was.