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Complaint Details
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Initial Complaint
08/14/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Resolved
I have an HMX advanced manager that I cannot configure the **** pool on. The manual states that I can do this, and I followed it to a T even though I use these units all the time. When I go to the screen where that option would be, it is non existent. I have spent weeks trying to get someone from support, and all I ever get is some call center telling me "someone will call you in 24 hours". This never happens. I have spent thousands and thousands of dollars on this equipment, and all I get is an incorrect manual and no phone calls back. This is unacceptable.Customer response
08/15/2024
We have solved the problem. They called us. Please close the case!
Thank you!!!
Business response
08/15/2024
Our records indicate the initial case was opened on 8/13/24 at 4:26 PM.
One of our senior technicians has been assigned to assist ****** and it appears that the issue has been resolved. Also, the technical support manager reached out to ****** to verify resolution and provided their direct contact information. We consider this specific issue resolved and look forward to assisting ****** in the future.
Customer response
08/15/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***************************
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.