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Complaint Details
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Initial Complaint
03/07/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
On 6/11/21 I entered a contract with Slaton Homes to a complete remodal of my kitchen and install vinyl plank flooring in whole house. The flooring was installed around 3/22 and by 8/22 the flooring was buckling and separated. I informed Slaton of this issue at that time. They claimed I had a moisture issue but provided no proof. This vinyl flooring was laid over original hardwood flooring in excellent condition. There was one person that layed my flooring. He was dropped off at my house, he couldn't speak ************* never meet the contractor. I don't know if he was licensed and insured. I questioned an employee of Slaton and found out they didn't work for them anymore and didn't know how to find them. I have a warranty and ask for my flooring to be fixed or replaced. I feel I was ignored. Finally 11/2/22 Slaton had *****, a manager, come to me with a release of all claims for me to sign with a payment of $3,750 in exchange. This was not discussed and I refused the offer. As of this day I haven't had any communication and no attempts have been made to resolve this problem. Going over my contact I paid a total of $5,999 for flooring and $2,596 for packing,handling and storage. Health reasons and surgery has been my priority and, they were aware of my situation. During the 7 months of my remodeling I had several issues that occurred but I tried to make the best of it because of the Covid. I'm sorry now. It's too late to change them now. This situation is a horrible injustice and needs to resolved. I really hoped things wouldn't come this far. Thank you in advance for any help you can provide.
Business response
03/08/2023
3-8-2023
We inspected ******************* floor complaint on 10/07/22 and found high
was not installed correctly and that it was to tight against the walls,
so we removed the shoe molding (see attached photos) her floor was
installed correctly. I did offer her ***** to help mitigate her moisture
problems, most companies would have not made that offer. We didn't
create the moisture problem but I was just trying to help her. She
refused, so I don't know what I can do to solve her problem.Please let me know if you need anything else from me,
**** Slaton
Business response
03/27/2023
Refund for what amount, I have already offer her a refund.Customer response
03/31/2023
Complaint: 19549917
I am rejecting this response because: no resolution was offended
Sincerely,
***********************Customer response
04/01/2023
My cost to Slaton Homes to install vinyl plank flooring in my ***** ** house was ***** for flooring and ***** for packaging, storage and handling. I will take a big loss and accept *****. I want this resolved. After I refused his ***** and request to sign a release for the other ****** remodal he provided. I waited for 5 months and never seen or heard from Slaton. It took a complaint to the BBB.Business response
04/03/2023
I will mail her a check this week.Business response
04/03/2023
Have her sign this release and then I will mail her check.Customer response
04/06/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***********************Initial Complaint
08/19/2022
- Complaint Type:
- Order Issues
- Status:
- Answered
I entered into a contract with Slaton Custom Homes on 2/20/22 for doing an insurance claim and remodel of living and dining room and kitchen. The total amount of the contracted amount was $41,518.26. A down payment was made of $15,000. A draw payment was made in May for $13,000. Though we are nearing completion there are still a number of things to still be completed. I have agreed to pay $8,000 toward the final invoice. My complaint is I was told by *********************** that "Once we receive the 8k draw we (c)an continue." The contract clearly states that I have 14 days from the date invoice was sent to me BEFORE suspension of work. The work to be done should NOT be put on hold. I received a text message with a copy of the invoice on Monday Aug 15, 2022 and got a written invoice postmarked Aug 15 (received August 17). I FULLY expect to make a payment of $8,000 within the 14 days of receiving the invoice, BUT expect work to be ongoing. We have been out of the full use of our house since March 8, 2022, I want nothing more than getting my house back into working order. I dont mind making a payment of $8,000, I do mind that I was told that work will not continue until they receive payment.Business response
08/22/2022
The email referenced was sent to ensure payment was being processed/intended to pay. We have not stopped the job. We are currently waiting on subcontractors to inform us of their availability in order to finish the remaining items. While we regret the delay as our goal is fastest completion possible, we simply cannot make the subcontractors get to job any faster than they are willing to. The project manager is coordinating that. We will pursue the completion of our obligations until expiration of the 14 day term. After that, we will stop in event of non payment.Customer response
08/23/2022
Complaint: 17736069
I am rejecting this response because: The email from *********************** stated "Once we receive the 8k draw we (c)an continue." If the email was poor use of words, then a simple apology will resolve this matter.
Sincerely,
***********************Business response
08/25/2022
The draw has been paid. The job is continuing. At this point, this complaint seems to have been rendered effectively closed.
Customer response
08/30/2022
Complaint: 17736069
I am rejecting this response because: I wanted an apology for the poor use of words in an email.
Sincerely,
***********************
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Get a QuoteCustomer Complaints Summary
3 total complaints in the last 3 years.
1 complaints closed in the last 12 months.