ComplaintsforPulmonary & Sleep Associates
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
02/28/2022
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Resolved
Good afternoon, I was seen by ********* hospital on 09/07/2021 for a pulmonary functions test. I gave them my insurance and was charged a deductible. Now, I am receiving a bill from Pulmonary and Sleep Associates for the same pulmonary functions test even though I have never entered the building nor seen a physician from there. They charged an insurance that was not even charged by *********, so how they were able to receive my insurance information (that was inactive), I am not sure. I have been trying to get in contact with someone, however, they do not have a number for their billing department, have no way to leave an email, and have not been able to talk to someone in person about this issue. I do not want this bill to go to collections, especially when the bill seems fraudulent.Business response
03/28/2022
Business Response /* (1000, 5, 2022/03/10) */ Our records indicate that we attempted to call the consumer back 3 times, leaving voice messages. The bill in question is for the physician's reading and interpretation of the test. These charges are always separate from the charges billed by the facility where services were rendered. Please feel free to call me at the number included if further information is needed. Consumer Response /* (3000, 9, 2022/03/10) */ I had reached out to the hospital I originally went to and got things sorted out with her. She contacted the Pulmonary sleep associates and gave them the correct insurance information. I have received calls from the PSA in regards to my complaint and it has been resolved.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.