ComplaintsforConcrete Art Creations of Alabama, LLC
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Complaint Details
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Initial Complaint
01/06/2022
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
We had a contract for Concrete Art Creations of Alabama to come and put an apoxy floor in our basement. We paid 2 installments via check as requested by the company, First check was a deposit before the work was started. The second final amount was paid once they had laid the final coat down. It wasn't dry when they left and therefore we weren't able to see the imperfections. Once it dried we saw that there were several areas where there were problems. We contacted ****** and after a couple of day he responded mainly because his employee had left a piece of equipment at our place. We showed the employee the issues and he acknowledged it needed to be fixed. ****** and I spoke later that evening about the situation and he said they were to lay another coat down the next day. They laid something down but I don't believe it was the same substance because we were told we could walk on it after a couple of hours opposed t the previous time it was to take 12 hours to dry. Later that evening after 8 hours and we were certain it was dry we walked to floor and not only were the spots still there the floor looked worse. we have called and texted ****** telling him we needed him to come look at the floor to see how this can be resolved. He has not responded as we have called and texted for 3 weeks. We have paid and the checks have been cashed.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.