Business ProfileforStone Interiors, LLC

Order a piece of countertop for our guest bathroom. The selected piece was a remnant piece in the stone yard. Took over a month to get the piece installed even thought they had it one site. We approved the job per their procedures and documents that were sent to us but we communicated our concerns that the layout they sent did not have the cutout for the faucet. They advised us it would be cut on site and centered. So the install date arrives. The two installers never once approach me(the homeowner) for anything. I had two other contractors working onsite that let them in, but they never asked me for anything. I was working in my office. They installed the countertop and cut the hole for the faucet which is clearly not centered. They also scratched the bottom of the brand new base cabinet with a 2x4 they used to prop up the sink. I wasnt even aware they had completed the install and left until after the fact. I did not sign off on any work they completed. My wife emailed them with concerns regarding the faucet hole and scratches to the cabinet. A manager called her back and the conversation started out very nice. He was very concerned and started to other to have someone come out to look at it but once he realized that we were not using them for the kitchen countertops everything changed. It went from one excuse to another. They cant help that some jobs the sink is different and that the measurement for the faucet is off. He seemed more focused on it would have been a better experience if we were doing the kitchen as well and had no interest in helping us at that point. We were willing to work with them but the fact that he changed tune so quickly after the kitchen wasnt a job they were handling really disturbed us. He stated we should be happy we got such a good deal on the countertop. Conversation ended with no help or other of any kind from him to rectify the situation.