ComplaintsforCrestwood Urgent Care
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Complaint Details
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Initial Complaint
06/26/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I had went Crestwood urgent care here in ******* last Friday I thought my strep throat came back but I had ear infection so Dr gave me shot of antibiotics she did not tell me the name of and she sent me home with antibiotics I took one of the antibiotics hour later I started itching all over so I call back to urgent care the lady at front desk she would call me back and as the day went on nothing so I called back 4 times and left message with lady at front desk no response what's so ever so k had to go to another urgent care to get my antibiotics that was not nice of Crestwood urgent care I am really upset they don't even have answering service I went back the next day and they were closed on Monday and have remained closed I am really upset with Dr ********* handling on the matter never called me backBusiness response
08/28/2024
*************************, CRNP is no longer with our practice. While we were waiting for our new provider, we were sending our patients to another crestwood campus. Sincere apologies in the delay in getting you answers to your concerns.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.