ComplaintsforSoutheast Pool Builders
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Complaint Details
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Initial Complaint
05/22/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
On January 31, 2023 I emailed *** at Southeast Pool builders 2 vinyl liners that we wanted installed. Option 1 and an Option 2 if 1 wasn't available. Unfortunately, 4 months later on 4/25, *** and Southeast Pool Builders installed a liner that wasn't either of the 2 we picked. I immediately informed *** of issue and requested refund via email, text, VM, and phone. *** responded with our liner was no longer available. Basically for 4 months, he never felt need to consult us about the liner not being available and simply decided on his on liner for us. Now, I'm asking for assistance to get the refund of $10,000, so we can find a reputable company to reinstall the liner. We are now a month since the installation happened and *** will not return calls, emails, etc. Please help me get this refund and also ensure he doesn't continue to rip ******* citizens off.I attached email as image proving notification. Thanks,*******************
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Contact Information
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.