ComplaintsforOutdoor Concepts

• Initial Complaint

  02/07/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Please review attachment for detailed information, but to summarize: ********* patio installed in back and front entrance on 9/22/22 through Outdoor Concepts - quoted & paid $9250. First noticed flaking 3/23 - notified them at that time, it continued to flake & crack, owner did finally come out several months later, but still no response or resolution even though he said he would have someone with expertise in this come examine. No one ever came. Registered letter sent 12/23 (attached) - no response. More specific detail is provided in the attachment.

  

  Business response

  03/01/2024

  In September 2022, Outdoor Concepts finished a project for the **********.  They called Outdoor concepts to have more ********* put in in October, 2022.  Outdoor Concepts sent an estimate, ********, its was aproved and installed.  Customer was sent an invoice for $4000.00 October 2022.  The invoice was not paid.  In August of 2023 customer called and wanted us to come see if we could fix the isuue they had with flaking ONLY.   We came out and explained what was needed.  After speaking with Mrs. ********* while she was at the beach she said for us to wait until she got back.  I sent her the remaining balance to be paid before we could help fix any issues with her patio.  The remaining balance is still due.  Once the bill is paid we will remedy the ********* flaking issue.

  Customer response

  03/05/2024

  
  Complaint: ********
  Please see attachments accompanied with this response:

  
  I am rejecting this response because:
  We are rejecting the response that was submitted by Outdoor Concepts. I have
  highlighted in red the areas that are totally false statements. (see attachments for specific comments)

  1. All the work that was estimated and invoiced was completed in September that indicates “installation of concrete and ********* at the designated areas around the house”. Colin from Outdoor Concepts is the one who gave us the estimate from his measurements and it was re-measured by someone else (Dale or Don?) from Outdoor Concepts prior to the work being completed.
  2. When the work was completed in September, we were satisfied with the work and paid the invoice that we received with no other contact from Outdoor Concepts.
  3. We DID NOT request additional ********* in October and DID NOT receive an additional invoice for “approval and installation”. We DID NOT receive ANY communication (written or verbal) about any issues.
  4. The flaking issues started in March (see previous notes of no/poor response in previous complaint)) and this continued through the rest of the year.
  5. One of the last calls to Brian from ***, Brian mentioned “I’m still waiting for my money” – and we had no idea what he was talking about. We owe no more than what was estimated and paid, no additional ********* or work was done past the original work done in September. Our only issue was the flaking/cracking of the *********.
  Sincerely,
  
  *** *********

  

  Business response

  05/01/2024

  The invoices were made and sent to the customer as shown.  We will attempt to remedy the issue once the bill is paid in full.  We have discussed this bill verbally on the phone with Mrs. ********* in 2023.  she is aware of our position. 

  Thank you,

  Karen C*******

  Office Manager 

  Customer response

  05/01/2024

  
  Complaint: ********
  
  I am rejecting this response because:

  We repeat, we did not request additional work- the project was completed in one day  paid in full.  There was no other invoice received and no communication about any discrepancies or additional invoices (we did not receive any additional invoice on patio). We contacted the business when the flaking/cracks started in March 2023 - it wasn’t until the fall that Mr T***** finally responded & came out to inspect.

  I suggest they discuss with the subcontractor who did the ********* to verify the completion in one day. We paid what was invoiced. 

  
  Sincerely,
  
  *** *********

  

  Business response

  05/22/2024

  Per image ****, Invoice ******** for $5110 was created on 10/26 at 10:41am.  Only $1110.00 was paid.  Leaving $4000 unpaid.

  Customer response

  06/06/2024

  
  Complaint: ********
  
  I am rejecting this response because: This is a futile effort & it’s obvious the company does not stand behind his work that resulted in flaking and cracks in the ********* by 6 months after completion. It is a false accusation that we were invoiced for additional work on the patio. It was completed in Sept’22 and paid in full.

  Please close this as an unsuccessful negotiation & we do not want any further conversations about this unfortunate event. We are done with it. 

  Thank you BBB for your patience. 

  Sincerely,
  
  *** *********

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