ComplaintsforReign Tactical
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Complaint Details
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Initial Complaint
01/12/2023
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
On March **** 2022 i ordered a custom holster for a total of 137.97. I received an email / receipt with details on work to be performed. After 8 or so month's and 5 emails i have not received one response. Called phone number and no one ever answers. Order number ****. difficulty loading email / receipt please contact me so i can forward to proper email.Initial Complaint
08/01/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
AIR FORCE VETERAN HERE.....FRADULENT HOLSTER COMPANY BUYER BEWARE!!!! DO NOT ORDER HOLSTERS FROM THIS COMPANY!!! On May ** 2022 I placed an order for three holsters from the company. The total amount of the holsters order was $415. Numerous attempts were made to contact the company via email and by telephone. When you call the phone number listed no one ever picks up. After sending numerous emails I was never contacted. I've attempted to request a refund but was unable to do so. If you are thinking of ordering any products from this company please do not do so.Initial Complaint
07/13/2022
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
I placed order number **** on March XX XXXX. No communication from company. They don't answer the phone and have not returned 3 emails.Initial Complaint
06/07/2022
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
On ** September 2021, I placed an order for a holster, totalling $145.95. Since that time, I have attempted to reach out on numerous occasions and have been unable to reach the owner. I have received no response to emails, online contact forms, or voice mails.Initial Complaint
03/21/2022
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
I purchased a holster on their website on January *** of 2022 for $129.98 (Order ******* I have sent an email to the company with no response and have tried calling multiple times, only getting their voicemail and no return phone call. I started reading reviews and noticed other customers had the same experience. They have provided me with no customer service at all. They were quick to take my money but have shown me no confidence that my order is being filled. As I said I purchased the holster on January *** but their website shows it was added on ********* I simply made several phone calls to the business to see if ******** is their projected ship date and can't even get a response for that. How could I have ordered it on ******** if it's currently ********* There is some obvious flaws in their computer system and customer service.Initial Complaint
12/28/2021
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
Hello, I ordered a custom made holster from Reign Tactical June *** 2021. I paid $164.98 for the holster, and also sent in an ****** ****** ******** Tactical Light and a ********** *** Locking Fork, which they received on June *** 2021. They were supposed to make the holster and mount the ********** *** Locking Fork onto the holster and send my light back to me. They needed my light in order to make the holster to fit the light. They said that it would take 8-12 weeks to finish the holster and ship it to me, however it has been 6 months and I have received nothing from them. I have emailed them multiple times and have not gotten an answer. I would like my money, light, and fork back from them. Reign Tactical has not tried to resolve the issue in any way. They have not responded to my emails at all. My Order ID number is 1196. I would simply like to get the items i sent them back alone with the money I paid them.
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Contact Information
Customer Complaints Summary
6 total complaints in the last 3 years.
0 complaints closed in the last 12 months.