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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
10/17/2023
- Complaint Type:
- Order Issues
- Status:
- Answered
My name is ************************* I live at ************ ********** al and I am filing a complaint against *******#**;s Auto repair for the repossession of my **************************** color original purchase price as listed on bill of sale and vehicle registration is ***** dollars the vehicle ***** blue books at **** to ********************************************************************************************* receiving it I had to put an alternator and power stirring pump on it after driving it for 2 months I had informed them I was going to be late with my payment for the month of September which was due on September 31st on October 13th they repossessed the vehicle as I was getting ready to head out the door to make the payment and I informed ****** who came to get the truck of this he still took it and they are now saying I have 10 days from the 13th to pay ****** dollars if I want the vehicle back or they will put it back up for sale on there lot while also trying to file a claim on the truck for a scratch and small dent on the drives fender that happened while I had the truck and could not afford the deductible to file the claim myself and I have lost 2 days of work over 10 hours at 15 a hour so lost 200 dollars.
Business response
10/26/2023
10-26-2023 **** purchased the Ranger o 6-14-2023. Vehicle price $7500. She paid $600 down. Interest added $3600, for a grand total of $10,500.00
*** was told that total of the vehicle the day she signed the paperwork. She was given a copy of the agreement. Her 1st payment she was late and had to pay a late fee. Also the 2nd payment she was late and had to pay a late fee. So the 3rd payment wasn't paid on time, she had text the secretary at Arnolds on 10-4-2023 that she would drop off full amount on 7th night which was 10-10-2023, she never did. Never heard from her so on 10-13-2023 it was repossessed due t being behind.
When vehicle was repossessed there was damage o drivers side so the secretary at Arnolds called her insurance company, she hadn't started a claim, so the secretary started a claim on it.
She wasn't good on making her payments. The secretary has multiple text where she text **** about her payments and she damaged the vehicle while she had it and didn't turn in to the insurance company.
Her balance with repo fee was $10,120.00. She was told she would need to pay in full and she had 10 days from the repo date. She was always late from the beginning on her payments plus she was given options to pay full balance if she wanted the vehicle back. I feel this claim should be removed from the BBB. I don't owe **** anything, she damaged the vehicle .
Thank you,
*************************
Customer response
10/28/2023
Complaint: 20741881
I am rejecting this response because: ******** did not even attempt to get the payment from me and new I was going to be late with payment I did not give a exact date that I was going to make the payment and it wasn't even a week past due I need the truck back or my money back also ******** breached the peace upon repossion by damning I give them the key knocking on my residents door and by making me remove my belongings from the truck knowing good an well he had no intention of letting me get the truck back he did not give the legally required time for me to get the vehicle back and is breaking the law by demanding full payment for return of the truck if he doesn't agree to one of the options I will *** he has a history of being a ***** and reposing vehicles even if they are paid up on payments I have witness of this and of him being a slum lord with his rental properties and also he breached the peace by taking the vehicle illegally when I told him to leave i was coming to make the payment by law if i am present and tell him jot to take the vehicle he can not without breaching the peace which is illegal i am trying to be peaceful but if he wants to go to court we can and i will have his business licsense revocked for being a ***** and scammer
Sincerely,
*******************Business response
11/06/2023
11-6-2023 Sorry, but I can not do anything to help you regarding the truck. *************************.Customer response
11/06/2023
Complaint: 20741881
I am rejecting this response because: he is just being stubborn and refusing to do what's right as I have said before I have plenty of witnesses of the shady business he conducts my position remains the same and now am requesting the money also that he has now received from my insurance company I would rather not have to take it to **** but I will if nessasery
Sincerely,
*******************
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