ComplaintsforJ and J automotive
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Complaint Details
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Initial Complaint
08/07/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
didnt do any kind of work to my jeep even admitted to not doing anything and still trying to chaerge me 400 dollars to come and get itInitial Complaint
07/06/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
This buisness owner reached out to me after seeing my Facebook post looking for service to replace body mounts on my truck. I messaged him back specifically asked how much and how long it would take. Owner replied to my message with about $250ish and about a day. At that point I had my husband call to discuss and make appt for drop off. Truck was dropped off at 8am on 6/27/22 and was assured he had done this before and would have done by end of day. At end of business day called and asked if truck was ready for pickup and own stated it was not going to be finished but should be ready by next day. 6/28/22 at end of business day I contacted again after not hearing from shop. Owner stated that one bolt was giving him a hard time and he was going to try and put a little heat on it as it was just spinning and that again would be another day but assured he would be done. 6/29/22 my husband contacted owner to let him know we needed truck back asap and if he couldn’t do the job we needed to know. Was told that he still had one bolt and would do what he can. 6/30/22 attempted to contact owner with no answer or call back. No voicemail to leave message. 7/1/22 call to owner again states he is still having problem with multiple bolts(that was not what we had been told all week). Said he would call when he finished. No call from own till 7/2/22 in am that he couldn’t get some of the bolts out and wanted to cut them out and weld back together. My husband asked owner to just put the truck back together and we would come get it. 7/5/22 in am received a text from owner stating truck was back together and would be $600 cash for labor. I requested an itemized receipt and did not get. Only thing receipt says is attempted to replace bushing mounts labor $600. After pickup of truck and drive short distance. Battery mounts missing a bolt each. Rear fender well removed and flopping, bolt heads stripped. Work not done that was quoted. Poor communication and poor quality of what was done.
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.