ComplaintsforSmith Auto Repair shop

• Initial Complaint

  01/25/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  HAD HANGAR BEARING REPLACED AT SMITHS AUTO REPAIR SHOP IN TUSCUMBIA ALABAMA, AN BALL JOINTS CHECKED PD BILL, I SUPPLIED BRAND NEW HANGAR BEARING, THEN ABOUT A WEEK LTR FELT TRUCK SHAKE, DRIVESHAFT FELL OUT,DIGGING INTO PAVEMENT, CAUSING TRUCK TO BE FORCED TOWARD ONCOMING TRAFFIC, I FLAGGED A GUY DOWN ON CHRISTMAS DAY, HE REMOVED LAST PIECE OF DRIVELINE ATTACHED TO REAR END, RETURN AFTER A CALL AN ADVISE HIM OF PROBLEM, HIS MECHANIC SAID HE DIDN'T REMOVE YOKE, ITS THE ONLY WAY TO REPLACE HANGER BEARING, FLANGE NUT WAS LEFT LOOSE, A $170 REPAIR, HAS TURNED INTO A 7 TO 1200 HUNDRED DOLLAR REPAIR, PRICE ACCORDING TO MUSCLE SHOALS DRIVESHAFT, INCLUDED IS PICS AN EXPLODED VIEW OF DRIVESHAFT OF MY 1996 TOYOTA TACOMA 4X4 EXTENDED CAB ,FEEL THEY ARE SOLELY RESPONSIBLE FOR FAILURE. AN SHOULD PAY FOR THE NEW DRIVESHAFT AND INSTALL

  Business response

  03/23/2022

  Business Response /* (1000, 5, 2022/02/01) */ First of all, the bill was only 100.00, not 170.00. The owner of the shop told Mr. ****** that he would fix his truck for him at no charge and asked Mr. ****** to go up front and wait in the lobby like all customer's do, but Mr. ****** refused to do so. Mr. ****** wanted to stay out in the shop while the repairs were being made and the owner told Mr. ****** that he could not be in the shop, he would have to wait in the lobby. Mr. ****** still refused to do so, so then the owner told him he would not repair his truck if he could not do what he asked him to do which was to wait in the lobby. Mr. ****** left on his own accord. We cannot allow customers in the shop because of insurance purposes. And also, if a customer brings their own parts, we do not offer a warranty, but, the owner was willing to fix Mr. ****** truck for him even though he brought his own parts. Consumer Response /* (3000, 8, 2022/02/03) */ SHOALS DRIVESHAFT, COST IS $275,00, ORDERED ANOTHER NEW HANGAR BEARING TO REPLACE THE NEW ONE THAT GOT MESSED UP LEAVING FLANGE NUT LOOSE, WHICH IS $70 TOGETHER PRICE OF $ 200 PRICE OF USED COMPLETE DRIVESHAFT, $75 1 HOUR TO INSTALL + 70 PRICE OF BEARING + ONE HOUR LABOR TO INSTALL OF $75. Business Response /* (4000, 14, 2022/02/14) */ Smith's Auto Repair Shop offered to fix Mr. ****** issue, but he would not comply with the rules and wait up front in the lobby. He therefore chose to leave the facility without getting the repairs done. There is nothing else we can do for Mr. ****** and this is the end of it on our part. We do not wish to continue in this matter. He had his chance to get the repairs done and he chose not to. The End! And also, the owner of Smith's Auto Repair Shop offered to fix Mr. ****** truck at no cost to him. The owner was going to buy Mr. ****** a driveshaft and put it in, but as said before, Mr. ****** would not wait up front in the lobby, he kept running his mouth and would not listen to owner and he left on his own accord.

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