ComplaintsforMcLarty Nissan of Benton

• Initial Complaint

  10/18/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  On May 11 2024 I went to mclarty Nissan and got a 2018 Ford escape was told got good gas mileage and nothing was wrong with it but a minor accident on passenger side there was not a sticker on the window or anything after everything was done I'm paying 17,776 on a lemon I had the vehicle for two days and the second time I drove it the transmission lights came on so I had to take the vehicle back to mclarty and had to get a new transmission they had my vehicle for almost 2 months got it back in July and at the end of September the transmission started messing up took it back up there now have to get another transmission the salesperson lied there is a lot wrong with it and it does not get good gas mileage at all and I told them it had to get good gas mileage tried to trade it no one will trade it because I was charged to much mclarty will not even trade or do anything about this one and I have tried every since I had to take it back the first time so I don't no what to do I want out of the contract so I can get a dependable vehicle because this one is not dependable at all

  Business response

  11/11/2024

  Dear Better Business Bureau,
  
  Our law firm represents McLarty Nissan of Benton, and I assist the dealership with responding to complaints made to the Better Business Bureau. I reviewed the complaint made by *** ******* and investigated it with the service staff. Based on that investigation, the dealership cannot agree to *** ********* proposed resolution of trading or exchanging the vehicle.
  
  The dealership’s records show that the vehicle was brought in on June 14, 2024 for a transmission issue. The dealership gave *** ******* a courtesy vehicle and performed numerous tests to diagnose the problem. Because *** ********* warranty had not yet taken effect, McLarty replaced the transmission for her at its own expense as a gesture of goodwill. 
  
  When *** ******* brought the vehicle back in October, the dealership again provided her with a loaner vehicle free of charge. Her warranty was in effect, and the extended warranty company authorized McLarty to replace the transmission with a new Ford-manufactured unit. That work was recently completed, and *** ******* has already picked up her car.
  
  The dealership understands *** ********* frustrations, but as it stands now, the vehicle is working as intended, and there is no basis for exchanging it. As such, McLarty considers this matter closed. 

  Sincerely,
  ***** *********
  FRIDAY, ELDREDGE & CLARK LLP

  Customer response

  11/11/2024

  
  Complaint: ********
  
  I am rejecting this response because:
  They do not have the dates right my vehicle was back in the shop may 14 2024 and and did not get it back until July 14 then it messed up again in at the end  September for the same thing the transmission  and the vehicle is only worth 8,000 dollars and I'm paying 17,779 for it yes 5,158 was for the taxes and extended warranty but the vehicle was listed almost 6,000 dollars more than it is worth i tried to exchange it or trade it back to mclarty when i first took it in the second day i had it and they would not so no i do not accept this people there even asked me if i was trying to trade it that vehicle should have bever been on the lot 
  Sincerely,
  
  ******* *******

  Business response

  11/18/2024

  Dear Better Business Bureau:
  
  I received *** ********* rejection of the dealership’s response. While I respect her position, the dealership still cannot agree to her proposed resolution.
  
  If I got some of the dates wrong in my initial response, I apologize. Still, the fact remains that in the spring/summer, the dealership fixed her car for her for free as a gesture of good will – and gave her a courtesy vehicle to use while the vehicle was being fixed, also at no charge. Then, when she brought it back the second time, the dealership again gave her a courtesy car to use for free and fixed the car for her under the warranty.  The deal for *** ********s vehicle is final, and she owns the vehicle. Plus, the vehicle is working as intended.
  
  I regret that we cannot reach an amicable settlement of this matter, but the dealership does not owe anything to *** ******* and considers the matter closed.
  
  Sincerely,
  ***** *********

• Initial Complaint

  11/14/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  My name is ****** ****** and I contacted McLarty Nissan to see if they had any new Sentras and they told me they did. . I orginally spoke with an internet salesman, I believe his name was Kevin, he no longer works there, and was told by him that the out the door price, which is tax, title, license was 25750. I was contacted by Nick several weeks later with regards to the request and I asked if I could get the vehicle for 25000 out the door price and he checked and the best they could do was 25129, which I agreed to. We headed to Benton, which is a 3 hour drive, and on our way I received a phone call that the vehicle wouldn't be ready because there was a recall on it. They asked that we continue on our way to take care of the payment and paperwork and they would deliver the vehicle on Tues/Wed of the following week. We continued to Benton. We went in to sign papers and Vance brought out a form that I would be responsible for the taxes. I corrected him and said the out the door price was given of 25129, which I had the cashiers check made for 25000 and a personal check for the rest. He went to the back and said that there wasn't anything they could do because they were only making 400 on the sale. So, lie #2. I know for a fact that their invoice price and the msrp are two different prices. The vehicle brand new is 21, +++. If my daughter hadn't been there, I would not have purchased the vehicle, but now she had her heart set on it and we already had a buyer for her car. I do not currently have a job so having to purchase the vehicle was difficult enough and now the cost of the vehicle just went up because I have to pay the taxes. They did not deliver the vehicle until Thursday, they were supposed to be here by 10 and didn't arrive until 12 making me miss a much needed hiring event I was going to attend. Non stop lies from this company.

  Business response

  11/28/2022

  So, unfortunately ***** ******* is no longer a Manager of Mclarty Nissan of Benton therefore I can't speak to the day of the deal in question. However, I do know that we made a deal with the customer for that price and sold her that vehicle and our gross on it was $482.22. That may be an exaggeration of truth but still is in the $400 range. The price was exactly what she agreed upon, signed for it, and we delivered it when it was ready to her free of charge. I will apologize for any inconvenience or any stress she has for being late or missing an appointment but we here at Mclarty Nissan of Benton were just trying to get her the vehicle she purchased to her as quickly as possible. I am sorry for any issue this has caused you at the BBB with the slow response but this is the first time I saw that you had a complaint. Please let me know if there is anything more I can do for you at twooten@mclartyauto.com.

  Business response

  01/17/2023

  Dear BBB,

   

  We represent McLarty Nissan of Benton, and we received the complaint from Ms. ****** ****** about her recent buying experience. Having investigated her complaint, the dealership does not agree to pay the sales tax on her vehicle. The difference in the “out the door” price was only due to a difference in sales tax because she took the car back to Texas for registration rather than registering in Arkansas. This was an innocent oversight stemming from the fact that most of McLarty’s sales are to Arkansas customers. There was no intent to deceive or to misinform. To that end, when the discrepancy was discovered, McLarty gave Ms. ****** the opportunity to walk away from the deal. She declined and signed the paperwork to purchase the car, including an agreement to pay for the taxes herself.

  Also, because she was out of state, the dealership did call to tell Ms. ****** that the manufacturer had a recall notice on the vehicle. McLarty completed the recall work and brought the car to Mrs. ******’s home to save her the trip to Arkansas. McLarty did this as a courtesy to Ms. ******. Nonetheless, if the delivery time caused Ms. ****** any inconvenience, McLarty apologizes and again, it was not intentional.
  

   

  In sum, while McLarty is not unsympathetic and realizes that Mrs. ****** is not satisfied, McLarty cannot agree to Ms. ******’s requested resolution. Should the BBB need more information or have questions, please do not hesitate to contact me.

  Sincerely,
  

  ***** ********* ******* ******** *** ****** ***

  Customer response

  01/17/2023

  
  Complaint: 18385912
  
  I am rejecting this response because they knew the out the door price should include taxes. I had driven all the way to Arkansas to pick up this vehicle for my daughter and doing this was deliberate. I'm tired of dealerships taking advantage of others knowing they are desperate to obtain a vehicle.
  
  Sincerely,
  
  ****** ******

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